Dominique Galloway

Experience

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  Merck & Co., Inc.

  Jan 2001 - Jan 2007

  Managed the evolution of the Merck Vaccine Division (MVD) Field Decision Support Systems, which included gathering requirements from Field Sales and working with IS and Divisional Database on the design, development, and support of the Field DSS. Ensured that the MVD Field DSS reflected the unique needs of the MVD selling model and supported Field planning and activities, including territory management, call planning, resource allocation, and performance monitoring. » Met with senior business directors and managers to identify the Business Review System (BRS) metrics needed for the entire MVD sales team (e.g., Merck Vaccine Division Primary Care [MVDPCP]), Public Sector Manager [PSM], and Regional Account Manager [RAM]), and provided definitions, calculations, and sources of data for BRS requirements. » Supervised the creation of business requirements for New Product Launch (NPL), Summary Reports (Market Development and Launch), and Business Review System (BRS) for the entire MVD salesforce. Implementing these reports substantially increased accountability—they provided people with the information they needed to take ownership of their performance. Within nine months we went from 34% employee efficiency to 87% efficiency and improved salesforce productivity by 25%. » Designed the approved format before system developers began programming for Sales Force Automation (SFA) deliverables and incorporated a User Acceptance Testing (UAT) procedure prior to SFA releases. Show less Developed business plans for product managers, created Requests for Proposals (RFPs), and selected vendors for market research. Coordinated multiple market research projects across Global Adult Vaccines (such as ZOSTAVAX and PNEUMOVAX). Gathered and analyzed product-level data—including market maps, demand/flows, and market-share evaluation—in support of product development initiatives. Organized and coordinated primary research within market segments. » Integrated Merck Marketing Principles and utilized SCOPE (Systematic process for making Choices which help Merck achieve Optimal Performance) tools for market research studies, which increased management’s confidence in the marketing choices we had made.» Identified target markets, constructed complex questionnaires, observed telephone interviews, compiled and analyzed data.» Presented focus group results from two data-gathering approaches to stakeholders; tested original assumptions.» Created analysis reports and presented them to senior management. Offered recommendations on product strategy, which were effectively implemented. Show less

  • Project Manager, Field Decision Support Systems

    Jan 2005 - Jan 2007

  • Business Research Analyst

    Jan 2003 - Jan 2005

  • Instructional designer/sales trainer

    Jan 2001 - Dec 2003
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  Merck/MSD

  Jan 2007 - Jan 2013

  Metrics/Change Management and Clinical Research Operations (CROps) Worldwide Training Manager

  » Managed the design and implementation of front end, formative, and summative evaluation and training programs, with the objective of continually improving training initiatives. Designed surveys, led focus groups, analyzed and interpreted data, prepared proposals, and wrote reports and presentations. Consulted and collaborated with business and learning leaders to identify needs and facilitate the development and implementation of learning solutions through MPI and Centers of Excellence (CoEs). » Led the work of my team and coached and counseled with direct reports in order to complete performance development plan objectives and create and implement a professional employment development plan for all employees, within management timeline. Conducted periodic analyses of activities and level of performance associated with learning initiatives. Used results of the analyses to set more challenging goals for employees, which improved their productivity by nearly 20%.» Assessed compliance of clinical investigator sites, vendors, study activities, clinical study reports and submission documents, and Country Offices (COs) processes against International Conference of Harmonization (ICH) standards, applicable government agency regulations/guidelines, as well as Merck policies, procedures, and industry standards. Gained comprehensive working knowledge of Quality Assurance, regulations, and auditing.» Analyzed business operations, developed project plans, and tracked large-scale projects. Participated in portfolio planning, prioritized requests, and estimated resources needed. » Prepared for QA audits, reviewed audit reports and SOPs, communicated results to relevant QA management and external relevant stakeholders (e.g., Global Clinical Trial Operations), and interacted with various teams to ensure corrective and preventative actions were taken to resolve QA concerns.» Served as liaison between subject matter experts, and provided expert advice on technical information. Show less

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  Novo Nordisk Inc.

  Jan 2013 - Jan 2016

  Training Manager—Clinical Trial Management (CTM) & Good Clinical Practice (GCP) Support

  » Managed CTM training programs to drive compliance with clinical trial and Federal Drug Administration (FDA) regulations and support a fully trained, highly skilled workforce. Liaised with CTM staff and served as a trusted resource and partner. Led and developed 2 learning and development professionals.

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  ICON plc

  Jan 2017 - Jan 2021

  Senior Manager—Quality Assurance, Training

  » Led strategy, delivery, and optimization of a global training program for a 125-member quality assurance (QA) department. Managed 8 matrixed resources. Contributed to design, development, and implementation of GxP guidelines and requirements. Oversaw compliance across audits, inspections, and day-to-day operations. Partnered with internal stakeholders and subject matter experts (SME) to identify training needs and craft effective learning interventions.

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  Seagen

  Jan 2021 - Jan 2022

  Senior Manager Instructional Designer—R&D Quality Training

  » Brought on to direct training delivery, instructional design, and knowledge assets for clinical trials. Managed and mentored instructional design staff. Steered adoption of ADDIE model and design framework to facilitate course development.

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  Charles River Laboratories

  Jan 2022 - Jan 2023

  Senior Director—Global Training Cell & Gene CDMO

  » Oversaw development and execution of global training and education programs for newly established cell and gene therapy CDMO business unit. Shaped first cohesive learning strategy reaching 700 employees across 3 sites.

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  Sanofi

  Oct 2023 - now

  Director, M&S Vaccines Training & Education

  $46B French pharmaceutical company with mission to transform practice of medicine through breakthrough science while making positive impact in lives of people and communities served. Hired to standardize, harmonize, and reorganize by identifying overlaps and gaps and executing a digital transformation to paperless operation. Provides strategic leadership for training programs within Manufacturing & Supply Vaccines (M&SV), including regulated Good Practices (GXP), Aseptic and Health, Safety, and Environment (HSE), Commercial Operations, R&D, and Security Training Program at Swiftwater site, vaccine headquarters for US. Staff of 20 with 5 Training Directors. ▪ Achieve 95% compliance training goal by leveraging technology: Initiated link for Business Units to view standardized table of weekly training completed to assess peer performance and distinguish trends. ▪ Oversee streamlining to meet required goals of role-based, moving from task-based training combining curricula targeting one role to include SOPs, eLearning classes, documents, and videos, drilling down to role-specific On-the-Job Training (OJT) and training, and requirements for JIT training for 2500 people. ▪ Simplify metrics and key performance indicators (KPIs) to consolidate business units’ communication format. ▪ Set up global digital dashboard, SharePoint site, and LMS to build essential reports, resulting in more individual access and transparency of processes. Show less