Sachin Mehta

Experience

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  Idea Cellular Ltd

  Feb 2007 - Apr 2019

  BUSINESS PROCESS MANAGEMENT & QUALITY AUDITOR: Standard Operating Procedure & System Implementation, Audits, Improvement and Compliance.1. Conducting Quality audits to measure process performance parameters evaluating the revenue, cost, regulatory and Customer Satisfaction impact attributes through data analysis and applying statistical tools.2. Evaluate the internal control over all operations, Ensure compliance with regulations, Identify any non - compliance and bring to the notice of the Management.3. Planning individual audits, defining audit objectives and preparing audit plans evaluating the effectiveness of controls and writing up reports.4. Reviewing the process performance & audit findings of current systems with stakeholders and suggesting root cause analysis, corrective and preventive action plan for implementation.5. Implementation of the Quality Management System within the function including applicable Quality Modules, Standard operating procedures and contributing to ISO certification, Surveillance and Re-certification.6. Identifying critical areas having Customer Focus and Business requirements at circle level with their finalization and implementations of the processes and identifying opportunities for Process Automation.7. Ensuring effective implementation of statistical methodologies for analysis and optimum utilization of Six Sigma and ISO tools & techniques resulting in TNI generation based upon the gaps identified during quality audits.8. Plan, coordinate and participate in system reviews and quality audits, assisting staff in identifying potential improvements to systems, process and work flows.9. Process Documentation of critical activities of Circle based requirements having Customer Focus and Business requirements, their finalization and implementations leading to Time saving/CSAT/Regulatory/Revenue impact. Show less

  • MBA with 10 years of experience in telecom sector, AMFI advisory level Certified.

    Apr 2008 - Apr 2019

  • Manager Customer Service, Communication, Process Compliance & management

    Feb 2007 - Apr 2019
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  Sachin

  Jan 2008 - Apr 2019

  BPM - Process development, Audits and Improvements

  Process development, Audits and Improvements based on SOPs, Regulatory guidlines, Customer Satisfaction and Revenue related areas.

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  Telecom co.

  Nov 2008 - Apr 2019

  Idea Cellular Ltd.

  Total of 12 years of experience in Telecom sector in Customer service and Quality Management. Currently as Manager, Communication and IVR/SIVR, SMS, USSD, OBD & WAP management, DND & Regulatory Compliance, Tech vendor management for the last 9 months.Previously handled Business Process Management, including, process mapping, documentation in VISIO, Implementation and audit. Additionally, trained as ISO auditor and QMS implementation.Earlier, Handled Showroom operations, customer retention, VAS sales corporate customers services. Show less

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  Vodafone Idea Limited

  Nov 2018 - Apr 2019

  Manager, CLCM
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  Brij Finserv

  Apr 2019 - now

  Financial Services || Wealth Management || Mutual funds Portfolio Management || PMS || Risk management & Insurance|| Private Equity Investor ||- Understanding financial situation of the clients and suggesting customized risk management and investment plan for the individual/family, as per their needs.- Review of mutual fund portfolio and suggesting for changes and upgradation.- Planning for client's financial goals, such as, child education, retirement, and more.- Execution of the financial plan finalized.- Half yearly or yearly review of the financial situation of the client and adjusting the plans accordingly. Show less

  • Founder

    Apr 2019 - now

  • Financial Services Professional

    Apr 2019 - now