Raynald Liow

Experience

• 

  The Ritz-Carlton Hotel Company, L.L.C.

  Jun 2016 - Jun 2017

  • Heavily responsible for maintaining customer relationships and awarded First Class Card from Manager.• Playing the concierge role in the hotel lobby, assisting in planning and coordinating activities for the guests.• Handled VIPs in-room check in and welfare through the length of their stay.• Well equipped with all the various operations and challenges me to be versatile so as to help the front of house when needed. (cross department) • Heavily responsible for maintaining customer relationships.• Wellbeing of guests and their belongings.• Provide detailed room tour.• Crowd control in lobby and driveway, especially during large events.

  • Guest Relations Officer

    Jun 2016 - Jun 2017

  • Guest Services

    Jun 2016 - Jun 2017
• 

  Standard Chartered Bank

  Jul 2021 - Sept 2022

  BSSM (Branch Sales and Service Manager)

  -Responsible with servicing duties by conducting reviews and checks for potential AML/CFT for individuals who open/ close an account or for reactivation of dormant relationships with the bank. -Understand, adhere, and implement company’s AML/CFT processes to ensure compliance to local regulations through mandatory screening. (using GNS and NORKOM) -Ensure customer has proper documentations (i.e. W8-BEN form) for compliance with FATCA regulations. -Adhere to CRS reporting requirement to ensure compliance with tax regulations. -Ensure bank’s database and records store customers’ most updated information (i.e. personal particulars) in the bank’s record.-Provide personalized advisory in wealth management for both Personal and Priority customers ranging from retirement planning to wealth accumulation using various financial instruments. Show less

• 

  BNP Paribas

  Sept 2022 - Sept 2024

  Review and investigate alerts escalated from first level of the framework for potential sanctions violations in accordance with local and global regulations.Obtain necessary information and documentation, as per Group Compliance procedures and decision grids, in timely manner from Single Point of Contact (SPOC) located in operations.Formalise analysis based on transaction investigation, formalise opinion to release/block transactions.Advise Level B in reviewing and updating documentation (e.g. procedures, decision grids), and ensuring operational risk related incidents are reported in accordance to Group policies Show less -Investigation of sanctions alertsReview and investigate alerts escalated from the first level of the framework for potential sanctions violations in accordance with Group Compliance procedures, decision grids and in compliance with local and global regulations;-Obtain all necessary information and documentation in compliance with Group Compliance procedures and decision grids in a timely manner from the Single Point of Contact (SPOC) located in the operations teams;-Formalize an analysis based on the transaction investigation;-Formalize an opinion to release or block the transaction.-Support Level B1 management to review and update Level B1 documentation such as the procedures and decision grids as and when requested;-Support Level B1 management to ensure any operational risk related incidents are reported in accordance to the Group policies; Show less

  • Level B1 Alerts Management Associate

    Mar 2024 - Sept 2024

  • Level B1 Alerts Management Analyst

    Sept 2022 - Mar 2024
• 

  UBS

  Sept 2024 - now

  Client Lifecycle Management Specialist