Rahul Jain

Experience

• 

  International tractors limited

  Jul 1998 - Jun 2000

  Led after-sales support for the Eastern region, overseeing 35 dealers through a team of Service Engineers and Supervisors. Managed service complaints, legal cases, and East-Area office operations. Directed recruitment and training of dealership service personnel, controlled administrative functions and conducted vehicle testing. Continuous feedback to Production Team and Top Management. Supervised comprehensive tractor testing, including roller-road-field with implements, to diagnose manufacturing faults and assess product performance. Managed a team of supervisors, technicians, and workers to ensure thorough testing and quality assurance. Presented daily MIS reports to the MD, facilitated timely dispatches to dealers, and provided continuous feedback on product performance and technical issues to the production line and management at the Hoshiarpur plant.

  • Area Service In-Charge (East India, Nepal & Bhutan)

    Jan 1999 - Jun 2000

  • Testing, Quality and Rework In-Charge

    Jul 1998 - Dec 1998
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  TAFE - Tractors and Farm Equipment Limited

  Jul 2000 - Jun 2002

  Territory Executive - Sales

  Achieved tractor sales targets by implementing aggressive sales programs, monitoring vehicle advances and retails, ensuring timely dealer payment remittance, and executing effective product promotions. Enhanced sales and technical competency through DSP training, managed crisis situations, provided product and competitor feedback to management, liaised with banks and agricultural institutes, and efficiently handled service complaints.

• 

  Tata Motors

  Jul 2002 - Aug 2012

  Partnered with TATA-FIAT JV to develop and launch new product strategies, leading a team to achieve Regional Vehicle Targets across 35 dealers in Punjab, Chandigarh, J&K, Himachal, Delhi-NCR, UP, UK, Haryana, and Bihar. Executed Product Promotions, Corporate Sales Planning, and Comprehensive Product Training while managing Budgets, Dealership Working Capital, Logistics, and Financier Partnerships. Ensured timely dealer claim settlements and addressed customer complaints to maintain high satisfaction levels. Show less Led Network Development for the entire East Zone by establishing new dealerships and workshops and managing a team of Dealer Account Managers and Customer Support Managers across Kolkata, Jamshedpur, Patna, Bhubaneswar, and Guwahati. Enhanced Sales Satisfaction by standardizing sales processes at dealerships and coordinating ISO and Tata Business Excellence Model standards. Conducted market intelligence, improved dealer identity kits, organized zonal training programs, implemented performance bonus schemes, and managed dealer manpower recruitment. Show less

  • Regional Product Manager (FIAT JV), North - Div. Manager (TM5)

    Apr 2007 - Aug 2012

  • Dealer Account Manager – Sr. Manager (TM4)

    Apr 2005 - Mar 2007

  • Dealer Development Manager (East) – Manager (TM3)

    Jul 2002 - Mar 2005
• 

  General Motors

  Sept 2012 - Sept 2014

  Zonal Manager (Sales) – Sr. Divisional Manager

  Led Chevrolet business operations across Punjab, Chandigarh, Himachal Pradesh, parts of Haryana, and J&K, managed 30 authorized sales locations with a team of Area and After-Sales Managers. Successfully achieved regional vehicle targets through strategic promotions and brand-building campaigns, while enhancing dealership performance and customer satisfaction. Ensured manpower adequacy, optimized enquiry conversions, controlled dealer inventory, and managed downstream revenue engines. Oversaw Budget and Logistics, maintained high customer service standards, and resolved complaints efficiently. Show less

• 

  Hyundai Motor India Ltd.

  Sept 2014 - now

  Leading Logistics Service Providers (LSPs) and Insurance Management with a focus on Vendor Relations, Cost Control, Regulatory Compliance, Data Analysis, and real-time Logistics tracking for vehicle movement. Fostering strong relationships with Logistics and Insurance Providers, negotiated Cost-Effective Marine and Storage Policies, monitoring Vendor Performance, and coordinating resolution of service issues to enhance Sales Operations Efficiency and Profitability. Led regional Sales Initiatives to achieve Volume Targets, Market Share Growth, and managed SSI/complaints, Used Car, Institutional, And Rural Sales. Effectively managed ATL/BTL and Digital Activities within Budget, while monitoring Dealer Inventory and Working Capital. Enhanced channel Partner and Customer Engagement by streamlining Sales Processes through Cross-Functional Collaboration, resulting in increased Customer Satisfaction. Oversee Regional Operations, Sales Promotion & Policies, and Production Planning/Pricing to ensure cohesive and strategic management across all 3 sections in Sales Planning Department.Developed and implemented comprehensive Business and Operational CY Plan, National/Zonal WS/Retail targets, Sales Strategy, Market Share, Volume Forecasting basis DFS, Innovative Cost-Saving Measures, Plant and Dealer Stock Optimization, Sales Promotion Budget Utilization, and On-Time Delivery Tracking. Revamped HMI Kerala network with strategic Sales/Network initiatives, improving Dealer Network Performance and Efficiency through targeted Development Programs and new Product Trainings. Enhanced cross-functional collaboration to optimize Channel Partner and Customer Engagement, streamline Sales Processes, and significantly increase Customer Satisfaction. Managed sales operations for Tamil Nadu, Pondicherry, and Andaman & Nicobar, achieving regional vehicle targets and market share growth despite challenges. Oversaw HMI's only owned dealership in Chennai (HMP), ensuring close consumer connections. Drove Brand Visibility through effective Product Promotions, optimized enquiry conversion, stakeholder collaboration, and dealer inventory control. Successfully managed Punjab and J&K territory, achieving Regional Vehicle Targets and Market Share Growth Through Strategic Leadership of area sales managers and the regional support team. Enhanced brand visibility and customer engagement with timely product promotions, effective dealership leadership, optimized enquiry conversion rates, and controlled dealer inventory and stock aging.

  • Sales Logistics – LSP & Insurance Management

    Apr 2024 - now

  • Regional Sales Head (CRO1) – General Manager

    Jul 2023 - Mar 2024

  • Head - Sales Planning – Deputy General Manager

    Oct 2020 - Jun 2023

  • Regional Sales Head (SRO3) – Deputy General Manager

    Jun 2018 - Sept 2020

  • Regional Sales Head (SRO1) – Assistant General Manager

    Feb 2016 - Jun 2018

  • Regional Manager (NRO1) – AGM / Regional Manager (NRO3) – AGM

    Sept 2014 - Jan 2016