Tonya K. Walker, PMP, MBA

Experience

• 

  The Coca-Cola Company

  Jun 2006 - Apr 2023

  Supported the development and execution of multi-year supply chain strategy and transformation initiatives, including confidential external manufacturing partnerships, in collaboration with the Supply Chain, Technical & Innovation Leadership Team. • Collaborated with the Leadership Team to lead planning, execution and communication of the organization’s strategies, goals, and objectives across 5 functions consisting of ~4,500 associates operating in Field Operations and Customer Service, Innovation & Commercialization, Supply Chain, National Product Supply Group, Supply Chain Strategy and Technical Innovation and Stewardship.• Supported NAOU supply chain transformation initiatives from strategy through execution, including negotiation and completions of highly confidential external manufacturing partnership agreements each worth over $2B (10-year contract value) for total of over $7B and resulting in >$1B impact on NAOU balance sheet, >$100MM annual improvement to NAOU OI, and material strategic/financial benefits to US bottling system. Show less Accountable for leading a team of Senior Distribution Operations Mangers (SDOMs), a Distribution Compliance Analyst, a Sr. Distribution Ops. Network Development Manager and a Distribution Program Analyst towards ensuring Coca-Cola North America's National Foodservice network of over 4,600 distributors has capacity and capability to deliver post mix fountain syrup (inclusive of Freestyle components) and juice products to our consumers.• Supported the continued innovation, growth and implementation plans for these platforms inclusive of ensuring distribution channels are established to aide with the commercialization of new products.• Engaged with the freestyle North America General Manager/team and freestyle Global Team to understand the business needs and implementation plan for the freestyle platform including commercialization of new cartridge brands, changing innovation, along with enhancements to freestyle operator operations and ordering models.• Supported the transition of freestyle cartridges from plastic to smart PAK across 130 Freestyle distributors and over 19,000 outlets, coordinated the expansion of FUZE to over 3,000 Wendy’s, 2,500 Burger Kings and 300 Popeyes. Support the Canada BU with the expansion and stabilization of the freestyle platform.• Trained Distribution National Sales Executives (DNSEs), SDOMs and other NFD associates on the processes and systems necessary to authorize distributors to deliver, track, trace and if necessary, execute the market withdrawal of Coca-Cola North America products through the Foodservice Distributor Network.• Aided with enforcement of 15-day payment terms resulting in $2.5MM Cash Flow improvement. Monitor and enforce policy compliance for authorized Distributors of Coca-Cola products, communicate Standard Operating Procedures (SOP’s), as well as provide daily operational and incident management support for CCNA’s distributor network. Show less Served as President of Coca-Cola North America’s Black Employee Network (BEN), the company’s second largest Employee Network Organization with over 1,800 members. Provided guidance and leadership to the BEN and ensured the establishment of personal development programs, employee networking events, leadership initiatives, marketplace initiatives and volunteer opportunities that supported the vision and mission of the company’s Global Diversity, Equity, Inclusion and Workplace Fairness office to create an environment that promotes fairness, respect and values the perspectives, similarities and differences of all 700,000 system associates across more than 200 countries; leading to an environment that is as inclusive and diverse as The Coca-Cola Company brands. As President of the BEN, I received the Diversity Best Practices’ Network + Affinity Leadership Congress (NALC) Above and Beyond Affinity Group Leadership Award in 2017 for outstanding contributions to The Coca-Cola Company’s Workplace Diversity & Inclusion. Recipients of the ‘Affinity Group Leadership’ award are individuals whose grit and determination led to the creation, success and/or turn-around of their network/affinity group. Nominees were selected from stellar companies for raising the bar by going “above and beyond” in pursuit of greater parity, diversity, and inclusion. Show less Managed serving as the National Foodservice Distribution point of contact for distributors during activation of Freestyle cartridge handling and other key initiatives at the distributor level.• Oversaw building the capability of distributors within Coca-Cola's distribution network for new initiatives that are critical in executing Coca-Cola Foodservice & On-Premises customer outlets. Supported freestyle brand expansion across 140 freestyle distributors and over 19,000 customer outlets.• Aided customer teams with activation of Freestyle cartridge handling for over 780 Wawa outlets in the Mid- Atlantic and Florida Region, activation of Freestyle cartridge handling at over 800 Corner Store locations in the Schertz, TX region, activation of Freestyle at over 180 Wegmans, 287 Meijer stores and 3,000 Wendy’s. Show less Executed productivity and transformational projects, leveraging operational excellence, Six Sigma skills, and extensive program/project management expertise. Collaborated with sponsors and business leaders to ensure on-time, on-budget project completion while meeting sustainable business objectives. • Led multiple cross-functional teams in delivery of SAP Warehouse Management system to 11 Cold Drink Equipment Warehouses and 83 associated hub and satellite equipment warehouses across the US and Canada.• Automation of warehouse processes achieved 83% reduction in time required to process and prepare cold drink equipment for delivery to customers also achieved 30% reduction in time required to deliver Cold Drink Equipment to end customers.• Assisted Customer Care with delivering $13.5 MM in savings through the successful execution and implementation of process improvements by leading several transformational North America Business Integration Synergy Projects.• Delivered $1.2 MM in productivity savings by extending the offering of technical troubleshooting over the phone to local market customer base. A total of 20,750 local market service calls were successfully mitigated through the expansion of Phone Fix trouble shooting options within the first year of implementation.• Partnered with finance to track and report project savings; identify risks and help resolve issues to help the business hit savings goals. Show less • Supported CCNA customer strategy – “One Face to the Customer” through the centralization of CCNA Supply Chain concentrate ordering to the CSO Order Management Department. Led the OM – CCPO Team responsible for order entry and issue resolution of over 8,000 concentrate orders annually: net cost $1 MM per order• Developed and reported weekly and monthly metrics from CCPO to CCNA Supply Chain and CPS (Commercial Product Supply). Organized weekly Partnership Meetings to establish management routines that allowed for implementation, review, and continual improvement of shared SLAs with key stakeholders. Delivered against perfect order goal of 95% with order entry accuracy of 99% and lowered warehouse product availability issues by 62% through creation of shared processes• Continued to build future capabilities within the CCPO team through implementation of PMCS (Process Monitoring Control Systems). Mapped order & inquiry intake and established management processes to identify potential defects, giving way to continual improvement• Continued to build future capabilities through implementation of a long-term customer relations management tool within CCPO. Introduction of the Interactive Call Center and eSCM (e-Supply Chain Management); on-line ordering capabilities. Continued automation and improvement of processes, allowing for cost savings of $50K annually • Supported CCNA Supply Chain End to End Concentrate TCCMS Process Mapping Project by serving as the SME for Concentrate Order Fulfillment. Mapped all order fulfillment processes for concentrate. Identified over 80 process improvement opportunities in four categories (Supply Chain Planning, Metrics/Reporting, IT/SAP and Cross-functional Communications) All process opportunities resulted in creating new processes, improvement to existing processes and ensuring consistent adherence to processes Show less

  • Sr. Director Strategic Supply Chain Planning; EA, Supply Chain, Technical & Innovation

    Feb 2021 - Apr 2023

  • Director, Distribution Network Operations

    Jan 2017 - Jan 2021

  • President, Coca-Cola Black Employee Network

    Jan 2017 - Jan 2019

  • Senior Distribution Operations Manager

    May 2014 - Dec 2016

  • Senior Project Manager - Business Performance Excellence; Project Management Office

    Dec 2010 - Apr 2014

  • Project Manager III - Customer Service Operations

    Dec 2008 - Dec 2010

  • Manager - CSO Order Management; Concentrate Centralized Product Ordering Team

    Jun 2006 - Dec 2008
• 

  CHEP

  Nov 2024 - now

  Director Strategic Operations- Supply Chain