Betsy Young

Experience

• 

  Lexmark

  Jan 2007 - Jan 2015

  Focused on IT output services and software solutions to support business initiatives. ★ Developed & delivered custom messaging & presentations. Attained 2011 & 2012 quota and Achiever’s Club- $1.95M Revenue★ Program management of client expectations and service delivery against stated or contracted requirements. ★ Developed success plans for customers that outline their critical success factors, metrics for success, and potential issues and provide recommendations. Ensured internal alignment on account strategy by partnering with internal stakeholders and Sales Account Executives to develop and execute on account plans.★ Drove key internal initiatives and worked cross-functionally with leadership and internal stakeholders to establish consistent, scalable processes and tools to drive customer success outcomes and improve overall customer health scores.★ Developed sales pipeline for new and incremental revenue by consultative selling with largest Lexmark clients in St. Louis-Enterprise Rent A Car, Scottrade, Graybar, and Smurfit- Stone. ★ Created and executed prospecting and sales strategies to grow market share in Department of Defense accounts for hardware, software, and outsourcing opportunities. ★ Identified client contacts at multiple ranks, both civilian and military. Meet with CIO & staff to understand mission requirements and determine best solution for printing, information security, and document management. ★ Collaborated with client-focus team for solution development, adherence to technical requirements, and mission support. Show less Built sales pipeline for new revenue opportunities by hardware, software, and services within Department of Defense in the Carolinas.★ Led technical and business valuation oversight to compile and validate requirements with client CIO & information technology staff to optimize IT and business outcomes. ★ Collaborated with client and internal teams for solution development, adherence to technical requirements, and mission support.★ Surpassed 2010 quota by 120% and 2010 Achievers Club★ Prospected new business and expanded product footprint in the largest account.★ Overcame challenging client relationships, resolving key issues, and built consensus amongst stakeholders, resulting in renewal of major contracts. Show less

  • Senior Territory Account Manager

    Jan 2011 - Jan 2015

  • Territory Account Manager

    Jan 2007 - Jan 2011
• 

  Boeing

  Jan 2015 - Nov 2020

  Promoted to the Mergers and Acquisitions IT Integration team focused on business outcomes enabled by digital transformation across all business units.★ Led program funding workshops to document the integrated subsidiary changing IT landscape and allocate funding in the correct service portfolios. C★ Lead Program Strategic Value Roadmap development to balance business value and investment costs. Implementing digital performance management for cost/forecast transparency. Presenting status to CIO and leadership team weekly.★ Utilizing my deep experience with key IT suppliers and IT Service Portfolios to identify value and supplier synergies. Led program funding initiative ($130M) to align statement of work and funding. Initiative results identified $28M savings.★ Lead an integrated team of senior IT leaders and business operations leaders to transition to digital performance management for program cost to forecast transparency. Responsible for prioritization of funding program work packages for the annual long-range business planning cycle. Show less Responsible for global IT sourcing strategies and execution management of complex, key suppliers providing computing, mobile, and cloud services to Boeing. ★ Microsoft Enterprise Agreement renewal team 2017 and 2020. Microsoft Premier Support Customer Services Manager 2016-2019. ★ Core team member for Microsoft 365 production pathfinder and Enterprise move to a cloud first strategy. ★ Key collaborator on a defense industry base peer committee for end-user productivity and collaboration. Show less

  • Senior Information Technology Project Manager

    Jan 2019 - Nov 2020

  • Senior Partner Management Specialist

    Jan 2015 - Jan 2019
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  Microsoft

  Dec 2021 - now

  Deliver on customer and business goals by managing and executing projects with strategic thinking, creativity, decision making, and problem solving. Effectively manage global stakeholders and collaborate across diverse teams to align on goals and priorities. Work in a complex organizational environment, able to create clarity, inspire action, and achieve tangible results. By fostering a culture of transparency and decisiveness, generate energy and drive progress, ensuring that project efforts lead to meaningful outcomes. Facilitating communication and collaboration is a vital part of the role. Show less ★ Helping customers maximize the value of their M365 platform investment. #microsoft★ Oversee customers cloud onboarding to Microsoft 365 platform★ Maintain customer satisfaction during the Fast Track engagement phase★ Build and maintain a strong relationship with internal teams for effective collaboration on customer engagements. ★ Manage customer onboarding within expected timeframes while continually driving increased effectiveness★ Lead strategic customer engagements for Americas and support multi-region engagements. Show less

  • Senior FastTrack Architect

    Jul 2024 - now

  • FastTrack Relationship Manager

    Dec 2020 - Jul 2024

  • Global FM Role Owner Lead- Americas

    Nov 2021 - Dec 2023

  • FastTrack Manager Team Lead

    Dec 2021 - Aug 2023