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Sonia M.

Sonia M.

Team Manager

Followers of Sonia M.539 followers
location of Sonia M.Leicester, England, United Kingdom

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  • Timeline

  • About me

    Senior Customer Experience Manager at Loaf (Loaf.com)

  • Education

    • The University of Wolverhampton

      1994 - 1998
      BA(Hons) Business Management QTS 2:1

  • Experience

    • Britannic Assurance

      Jan 1999 - Jan 2004
      Team Manager

      Started off as a customer service agent and the worked my way up to Underwriter, to Team Coach, to finally Team Manager. Left Britannic Assurance due to relocation to Leicestershire.

    • British Gas

      Feb 2005 - Apr 2008
      Call Center Manager

    • Toyota Material Handling UK

      Apr 2008 - May 2009
      Business Centre Manager

      Great experience managing Sales, Service & Reception departments

    • Specialist Crafts

      Jul 2009 - Jul 2019
      Customer Service Manager

      Had 10 great years at Specialist Crafts, unfortunately due to Company restructure my role became redundant.

    • Church Pharmacy - Pharmaceutical & Aesthetics

      Oct 2019 - Aug 2020
      Customer Service Manager

    • Loaf (Loaf.com)

      Nov 2020 - now
      Senior Customer Experience Manager

  • Licenses & Certifications