Leah Stark

Experience

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  Women Zone Fitness & Aerobics

  Mar 1998 - Apr 1999

  Sales Associate

  • New member sales and renewals, tanning memberships, lotion/accessory sales, juice bar sales• Front desk operations, reception• Club tours• Cleaning and maintenance scheduling

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  Watson Goepel Maledy LLP

  Apr 1999 - Feb 2000

  Receptionist

  • Greet and serve all clients and guests in a friendly, helpful and professional manner• Operate a 120-line switchboard• New client file creation, preparation of archival files for document storage• Mail & courier distribution and scheduling

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  New World Entertainment / Richard's on Richards

  Feb 2000 - Apr 2001

  Administration and Promotions Coordinator

  Responsible for day-to-day operations of the administrative office of Vancouver's premier upscale nightclub. • Weekly booking, creation, and submission of all advertising• Database maintenance, event planning & coordination, and supervision of promotional teams

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  Elephant and Castle Group, Inc.

  Apr 2001 - Jun 2003

  Administrative Assistant

  Served as administrative assistant to the corporate offices of the Elephant & Castle Group, providing support to the executive, operations, and marketing departments, along with 21 North American locations.• Extensive use of all MS Office applications• Updated sales performance reports in excel ensuring all graphs and tables captured new data• Preparation, printing, and distribution of all shareholder reports including Annual reports• Preparation and distribution of marketing/POS materials for regional and national promotions• Maintained and updated the company website/intranet environment• Assist with meeting, travel, and hotel arrangements for all executive staff including the annual GM conference Show less

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  Dick's Lumber

  Jun 2003 - Dec 2004

  Accounts Payable & Special Orders Clerk

  Supported the payables manager and comptroller• Responsible for processing invoices and assisting with payroll• Purchase order management• Inventory maintenance• Margins calculations to provide special order pricing to the sales department• Reception and cashier relief for lunch/breaks.

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  MORNINGSTAR HOMES

  Dec 2004 - Dec 2011

  As a team, we successfully launched 15 new residential communities and sold out 18 communities over seven years in the GVRD• Booked and negotiated rates for all advertising, maintained advertising schedule• Copy proof all media: advertising, brochure materials, company website; direct changes where required• Purchase order management and department budget management in Sage and excel reports• Management and design of purchaser, visitor, and registrant databases• Preparation and content development of New Homeowner Manuals for all communities• Preparation and distribution of interior/exterior colour specification schedules• Event planning, community launches, focus groups, and private company events• Creation of databases, reports, templates, and procedural material to streamline operations• Web analytics, advertising ROI, and CRM analysis and reports• Customer surveys and tracking using Survey Monkey• Weekly site quality control checks to ensure the company's brand was properly and consistently represented• Coordination of deficiency repairs and all other sales office and display home issues• Wrote all listing descriptions and created templates for listing forms for each new community• Posted all new home listings and uploaded photos on MLS/MLXChange Show less • With precise attention to detail, I was responsible for the timely and complete processing and distribution of all new contracts of purchase, and related documents to necessary parties, including legal and finance• Worked closely with the sales department and purchasers to help ensure contract completion• Responsible for immediate/upon receipt, bank deposits of customer down-payments & home deposits. • Created and distributed weekly sales and home inventory reports to all stakeholders and the executive team• Scheduled all new homeowner orientations with customers and all customer service/deficiency repair appointments with the customer service department• Set up all lot files with legal descriptions and civic addresses for each new subdivision as it was released• Recorded and tracked all new homeowner surveys and mailed response thank-you GC's to new homeowners Show less

  • Sales and Marketing Coordinator

    May 2005 - Dec 2011

  • Sales Coordinator

    Jan 2005 - May 2005

  • Administrative Assistant

    Dec 2004 - Jan 2005
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  IG Wealth Management

  Mar 2012 - Jun 2014

  Financial Consultant

  I helped young families, and small business owners, work towards achieving their goals of financial security through strategic financial, and insurance planning, including budgeting, goal planning, and carefully chosen investment vehicles that met their individual needs.• Designed and produced all marketing strategies and materials within compliant requirements• Business administration including the creation and implementation of systems and processes• Represented the brand and business in networking events, tradeshows, and educational seminarsFocused on: Employee benefit solutions, education planning, investment planning, retirement planning, and insurance planning Show less

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  Joseph Richard Group

  May 2013 - Jan 2022

  • Led a team of 40, including 2 managers and 2 assistant managers• Responsible for 3 new store acquisitions including inventory valuation, setting up new vendor accounts, licensing, compliance, staffing, and training• Increased revenue by <15% within the first year of acquisition at each new location; achieved through strategic product buying, staff training, and effective merchandising and pricing strategies • I trained future managers, working closely with aspiring leaders to develop their skills and abilities in day-to-day operations and product knowledge with a focus on employee and customer satisfaction• Buyer for the retail division of the business across three locations as well as our e-commerce channel• Responsible for introducing products that are on-brand, in line with customer preferences and category trends, while maintaining strict weekly budgets Show less • Led a team of 15 employees including 2 assistant managers• Responsible for all hiring and training until I developed a staff trainer from among our employees• Increased revenue <5% YoY through strategic product buying, merchandising, staff training, and hand-selling increasing customer engagement, loyalty, and overall satisfaction• Repeatedly had the highest ranking on customer surveys and secret shopper reports, and shared all accolades with the team for jobs well done• I created engaging experiences for our employees by arranging unforgettable brewery and winery tours, and I arranged courses through different vendors, including Craft Beer 101, and Beer & Cider knowledge courses at no cost to the employees Show less

  • Regional Manager, Retail Division

    Apr 2015 - Jan 2022

  • General Manager, Clover Crossing LRS

    May 2013 - Dec 2020
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  Start-Up

  Feb 2022 - Mar 2023

  Software Quality Assurance Tester

  • Collaboration within a team of 14 professionals to perform ongoing tests across multiple time-frames with 70+ user inputs/variations• Reporting all bugs to the president, senior developer, and senior programmer.• Optimization testing for best outputs meeting customer goals/satisfaction• Beta customer support, onboarding support• Pre-sale, post-sale, and ongoing customer support

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  Mosaic Forest Management

  Apr 2023 - now

  Real Estate Coordinator