Maycon Ruggeri

Experience

• 

  IBM

  Nov 2001 - now

  Developer of Client and Web applications facing to support and monitor activities of outsourcing clients in Brazil. The technologies were used to develop PHP, JAVA, XML, HTML, Lotus Script, Sybase, DB2, IIS, Apache and Websphere.Integration specialist responsible for implementing systems integration of outsourcing clients with service management tools. There were over 20 different integrations such as TEC - Tivoli Enterprise Console, IVR - Interactive Voice Response, Peregrine Service Center and IBM Tivoli Maximo. Show less

  • Customer Success Manager Architect

    Jun 2024 - now

  • IT Specialist Sr.

    Jun 2008 - now

  • IT Specialist - Service Management tools

    Aug 2004 - Jun 2008

  • Technical Leader Product Specialist - TLPS

    Dec 2003 - Sept 2004

  • Service Desk Technical Analyst

    Nov 2001 - Dec 2003