Tom Calland

Experience

• 

  GoSkydive

  May 2013 - Jun 2018

  Reporting to the directors and shareholders, I was responsible for the Operations & Strategic Management of the business.- Coordinated all daily flight activities and acted as the Safety Manager responsible for the Emergency Response Plan, including leading all emergency response activities, training and audits. - Led a team of 70+ diverse individuals, from apprentices, to fully-qualified Tandem Instructors, Commercial Pilots and Senior Managers. - Daily operational leadership, overseeing and directing resources reacting to a fluid environment, upholding safety and exceeding performance targets, including inflight monitoring of aircraft and engagement as required.- Engagement and coordination with local Military bases to safely conduct our activities in parallel. Daily discussion with Air Traffic Control Management and curation and annual review of Letters of Agreement.- Liaison with third parties to manage flight risk and aircraft maintenance. - Responsible for Incident Management and coordinating all Health & Safety policies within the organisation inline with SHE Standards.- Led a Customer Experience Team that won 2 awards for exceptional customer service in the South of the UK during my employment.- Fostered and championed a strong safety focus, training & culture has resulted in becoming the safest tandem skydiving operator in the world.- Direct overall H.R. associated with the recruitment of employees, payroll, appraisals and training.- Set up and led a world-renowned apprenticeship scheme, which won 3 awards during my employment. Show less I set up and mentored one of the industry’s largest and most effective inside sales team responsible for generating £2m+ revenue per annum. • Implemented new sales processes which improved conversion rates by 18% • Responsible for the hiring, mentoring and incentivising of sales personnel including Business Development Executives, Account Managers and Inbound Call Handlers.• Hands on approach to Customer Experience problems• Maintained a 99% 5* Customer Review Rating on Trip Advisor/ Facebook• Report, monitor and react to Key Performance Indicators such as Conversion Rates, Numbers of Leads, Enquiry to Booking timelines, Average Purchase Values & Customer Retention.• I worked with the Marketing Manager to identify local sales and PR opportunities to drive leads. Show less

  • Dropzone Manager

    Jun 2016 - Jun 2018

  • Sales Manager

    May 2013 - Nov 2016
• 

  Bournemouth Commercial Flight Training

  Aug 2018 - Feb 2019

  Airline Pilot Cadet

  Full Time ATPL ground school, with 14 first-time passes and an average pass rate of 96%.

• 

  Airpull Aviation Academy

  Mar 2019 - May 2019

  Student Pilot

  Studied for the EASA Commercial Pilots License, Multi Engine Piston and Multi Engine Instrument Rating with first-time passes. Overall grade of 'Outstanding'.

• 

  Self Employed

  Jun 2019 - Nov 2019

  Aerial Survey Pilot

  Captain of a C172 Skyhawk on Aerial Surveying details.• Commercial & Residential photography details • XCAM surveying • Crowd surveying at the F1 Grand Prix Silverstone.

• 

  VA Airline Training

  Jun 2019 - Jun 2019

  APS MCC Cadet

  Successful completion of the Airline Pilots Standard, Multi-Crew Cooperation course in a Boeing 737-800 FSTD.

• 

  Jet2.com and Jet2holidays

  Nov 2019 - now

  First Officer
• 

  Project Wingman

  May 2020 - Oct 2021

  Team Leader

  Liaise with hospital fundraising and Executive teams to establish a ‘Lounge’ for NHS Staff.• Recruit and lead a team of 40+ volunteers from different Airlines, including managing their rosters and health & safety inductions.• Complete and oversee that risk assessments are completed and accurate, fostering a safe and professional environment for volunteers and staff alike, especially taking note of all appropriate government guidelines on infection control.

• 

  Sodexo

  Jun 2020 - Oct 2020

  Test Operative

  Test Operative for Sodexo on behalf of Boots, completing safe and effective COVID-19 tests at Regional Test sites in the South West UK.

• 

  Boots UK

  Oct 2020 - Apr 2021

  Tester Supervisor

  Overseeing the day to day operations of a COVID-19 Testing unit, working alongside Boots colleagues and other partners to administer tests.Leading the On-Site team to deliver exceptional patient and clinical care.

• 

  Solent NHS Trust

  Jan 2021 - Oct 2022

  Vaccinator / Healthcare Assistant
• 

  Tyck

  Oct 2021 - Jul 2023

  Co-Founder

  Tyck provides specialist Virtual Assistants making entrepreneur's lives simple. We are the growth partner to your business with personal, professional and flexible support. Tyck takes care of process execution and implementation whilst you focus on growing your business. With a Tyck Virtual Assistant you buy time without the hassle of an extra employee, just uncompromised quality and a whole team of experts in your corner.Acquired June 2023.www.tyck.co.uk

• 

  London Ambulance Service NHS Trust

  Sept 2023 - now

  Emergency Responder