Paul Heise

Experience

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  New Tech, Inc.

  May 1995 - May 2000

  Senior Color Specialist

  • Installed, configured and troubleshoot Windows Server, Windows desktop, and Macintosh operating systems• Administered Exchange email and IIS web server systems • Diagnosed hardware failures and made necessary repairs• Managed Scanning and Digital Color Department• Member of Financial Analysis and Open Book Management teams

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  80-20 Software Inc

  May 2000 - Aug 2005

  Business Development Manager

  • Professionally interacted and communicated with CEO to prepare and execute sales strategies• Formed alliance with business partners, Intel and GE Capital, to achieve customer objectives• Completed sale cycle management including client development and account maintenance• Forwarded business or technical issues to appropriate teams and managed delivery of resolutions• Developed strong customer relationships based on service, support, and follow-through• Provided product demonstrations and training on-site, at trade shows and online Show less

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  Globys, Inc. (VeriSign, Inc.)

  Aug 2005 - Jan 2010

  Business Systems Analyst

  Technical project lead and application subject matter expert for new and existing customers.• Analyzed, and validated Electronic Billing and Payment (EBPP) business, technical, and operational requirements• Facilitated design and functional workshop sessions with customer project team to ensure clear understanding of project requirements in the context of the product suite • Applied specialized knowledge of telecommunications billing systems (Kenan, Atlas, ICMS, Amdocs) in the development of data mapping specifications for the extraction, transformation and loading (ETL) of customer data (XML, CSV, Flat file) into a standardized data model• Provided product education, business rule validation, and technical support to customer development team during integration point (backend API, Single Sign-on and application reporting) sessions• Worked closely with external customer project team, internal implementation team, core development, quality assurance, operations and customer care to provide Root Cause Analysis and fixes for defects found during UAT and production deployments• Responsible for establishing excellent communication structures and solid relationships across internal and external organizations with strict adherence to complex implementation schedules Show less

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  ISoftStone

  Feb 2010 - Nov 2010

  Business Analyst (Clearwire)

  Business Analyst for the VoIP product within the IT organization. Effectively worked with business leads and product managers refining scope and requirements.• Lead Analyst for gathering business requirements to produce Functional Specification (FSD), Business Requirements (BRD) and Process/Data Flow model documentation in support of Amdocs retail implementation project • Provided detailed data analysis and guidance for data cleanup, customer migration, and master rate center projects• Served as point of contact for QA resources to escalate defects and work with partners to track and resolve• Worked closely with Care, Finance, and Engineering teams to design and create Amdocs CRM end-user training program Show less

• 

  ISoftStone

  Jan 2011 - Mar 2018

  Responsible for the delivery of a high-profile metric dashboard to the MS Senior Leadership Team. The solution provides a "One Microsoft" view of product and service satisfaction from all over the world by analyzing key metrics captured from a variety of surveys.• Managed an amazing 8-person development team and facilitated a host of Agile Scrum ceremonies including; backlog prioritization, sprint schedule management, risk management, daily stand-ups, retrospectives, and production release planning• Defined and implemented process to improve resource accountability, project deliverable timelines, team collaboration and transparency• Effectively communicated working team and executive leadership project reporting to provide weekly project status, risks and issues, test results, and deployment management activities Show less Served as Project Manager/Release Manager and Product Owner Delegate responsible for the management and delivery of mobile and web client cloud backup, sync, and share initiative. • Utilized interview techniques with Back Office, Legal, Regulatory, Chief Security Office (CSO) and Revenue Assurance teams to ensure critical business processes and project requirements were captured and properly documented• Served as a highly effective subject matter expert and technical/non-technical communication bridge between Executive stakeholders and product delivery teams• Facilitated cross-functional collaboration to develop full-scale project plans, change control, risk assessment, end-to-end test plans, and production deployment release plans• Documented and standardized mobile application deployment and post deployment procedures, reducing deployment cycle by 18%• Managed relationships and software version control with device Original Equipment Manufacturers (OEM’s) such as Samsung, LG, and Nokia throughout application preload lifecycles• Tracked and communicated daily and weekly status, platform capacity, and customer metrics to executive-level sponsors, project stakeholders and external partners• Created complete end-to-end physical architecture and sequence diagrams which enabled product to move past launch gating operational concerns Show less

  • Senior Project Manager (Microsoft)

    Jul 2017 - Mar 2018

  • Senior Project Manager (AT&T)

    Jan 2011 - Jul 2017
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  The Walt Disney Company

  Apr 2018 - now

  Senior Program Manager