Sofía María Delgado

Experience

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  Johnson Controls

  Jan 2012 - Sept 2012

  Logistics Analyst

  My tenure was based in the Logistics Department, where I was responsible for coordinating and managing delivery notes and transport allocation to ensure the supply chain remained fluid, resulting in an efficient manufacturing and battery delivery to JCI customers. The position required me to forecast the demand weekly and monthly, monitor current processes and assist customers with any needed documentation. I gained important hands-on practical experience from dealing daily, and directly, with the customers / operators/ managers. Show less

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  Nielsen

  Jan 2013 - Aug 2013

  Customer Service Representative

  I worked as a CSR for Nielsen Spain serving customers by providing product and service information and solving technical problems. I acquired skills in problem solving, listening abilities, conflict handling and customer service. Organization, patience and multi-tasking abilities were also essential requirements. A key learning point was that, even though this job was outside the area I want to focus on, it gave me the opportunity to know a foreign job market and allowed me to perfect my Portuguese. I was exposed to, and taught how to work effectively and efficiently in, a multicultural environment and also a different country with new languages. On a daily basis, I would assist my manager in overcoming any language barriers and/or cultural differences. Show less

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  Myself

  Aug 2013 - Aug 2014

  Freelance Product Designer

  I worked along an organization named ARTA that worked in bringing back old craft techniques in a multicultural neighbourhood in Lisbon to create innovative and handmade products. There, thanks to the collaborative environment and the team’s focus on allowing creativity, I was able to experiment with different techniques, learning how to create pieces of furniture and clothing with my own hands making my experience greatly fulfilling.

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  YouMakeIt

  Dec 2015 - Jun 2016

  Junior Product Designer

  Internship at Youmakeit: an exciting, new, bespoke design Start Up based in London.

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  Sure Petcare

  Apr 2017 - now

  In this role I supported activities in the Mechanical and Product Design team and was involved in several product development projects. My tasks included:• Assisting in design projects for products, accessories, packaging and programmers.• Creating and updating engineering 2D & 3D drawings using Solidworks CAD software.• Working with suppliers to share design information and obtain components, developing a working knowledge of injection moulding. • The creation of BOMs and information packs for production.• Physically making prototypes and assembling test units.• Conducting the testing of products, sub-assemblies and components for reliability, function, usability, and performance.• Documenting test findings, identify root causes of failures and design solutions, finding solutions to test issues and presenting feedback to the Engineering team.• Writing and designing user manuals, creating layouts and illustrations using Adobe CS. Show less

  • Product Design Engineer

    Apr 2020 - now

  • Project Engineer

    Apr 2017 - Mar 2020