Robyn Casanova

Experience

• 

  CSC

  Jan 2005 - Sept 2014

  • Service Desk Technical Lead

    Jan 2012 - Sept 2014

  • Help Desk Technician Senior Associate

    Jan 2006 - Jan 2012

  • Desktop Field Support

    Jan 2005 - Jan 2006
• 

  Simpleview (a Granicus company)

  Sept 2014 - now

  In my role as a Program Manager at Simpleview, I lead project planning and scope alignment to ensure projects meet organizational objectives. I collaborate with project sponsors to define clear goals, key deliverables, and milestones, facilitating project kick-offs and execution for seamless transitions to operations. Additionally, I manage stakeholder engagement through regular meetings and communication, ensuring full support from key stakeholders. As Manager - Product Education I play a pivotal role in optimizing the efficiency of the division's product knowledge base development, course curriculum creation, training requirements, and overall operations. Guiding a team of Product Education Specialists, I ensure the creation and delivery of specialized content. I also collaborate closely with the Product Curriculum team to enhance course curriculum development and delivery.

  • Program Manager

    Jul 2024 - now

  • Manager of Business Applications

    Jun 2024 - Jan 2025

  • Manager - Product Education

    Jan 2022 - Jun 2024

  • Senior Product Education Specialist

    Mar 2021 - Jan 2022

  • Lead Product Education Specialist

    Mar 2020 - Mar 2021

  • Product Education Specialist

    Apr 2017 - Mar 2020

  • CRM Analyst

    Sept 2014 - Apr 2017