Ahmed Sacrani ✈️

Experience

• 

  Abu Dhabi Airports

  Apr 2007 - Mar 2008

  Sales Consultant

  Results-driven and customer-focused Sales Consultant with expertise in the electronic brands Creative and Belkin. Experienced in providing exceptional service and driving sales within Abu Dhabi Duty Free. Skilled in showcasing product features, delivering personalized recommendations, and building strong customer relationships. Adept at exceeding sales targets, promoting brand awareness, and delivering an exceptional shopping experience to enhance customer satisfaction and loyalty.Key Skills:Product Knowledge: Comprehensive understanding of the electronic brands Creative and Belkin, including their product features, specifications, and benefits. Proficient in effectively communicating this knowledge to customers, assisting them in making informed purchasing decisions.Sales and Customer Service: Proven ability to exceed sales targets by leveraging strong sales techniques, upselling strategies, and customer engagement. Skilled in building rapport, understanding customer needs, and providing personalized recommendations to drive customer satisfaction and loyalty.Merchandising and Display: Expertise in creating visually appealing displays that highlight product features and attract customer attention. Capable of effectively organizing and managing inventory, ensuring products are readily available and well-presented.Relationship Building: Adept at establishing and nurturing strong customer relationships, fostering customer loyalty and repeat business. Skilled in actively listening to customer needs, resolving concerns, and maintaining a high level of professionalism and integrity.Team Collaboration: Collaborative team player, capable of working closely with colleagues and management to achieve sales goals and provide exceptional customer service. Demonstrates effective communication and problem-solving skills, contributing to a positive and productive work environment. Show less

• 

  Qatar Airways

  May 2008 - now

  Dedicated and accomplished Airline Purser with extensive experience in leading and managing cabin crew operations onboard Qatar Airways aircraft. Proven track record of ensuring seamless and exceptional passenger experiences while maintaining a safe and comfortable environment. Recognized for outstanding leadership, effective communication, and the ability to handle diverse situations with poise and professionalism.Key Skills:Leadership and Team Management: Demonstrated expertise in leading and managing cabin crew members, fostering a cohesive and high-performing team. Proven ability to delegate tasks, provide clear instructions, and motivate crew members to deliver excellent service.In-Flight Operations: Adept at overseeing all aspects of in-flight operations, including cabin safety, passenger service, and adherence to company policies and procedures. Possesses a comprehensive understanding of emergency procedures and protocols, ensuring the safety and well-being of passengers and crew.Customer Service Excellence: Committed to providing exceptional service and ensuring a memorable passenger experience. Skilled in anticipating and addressing passenger needs, resolving conflicts, and maintaining a professional and friendly demeanor at all times.Problem Solving and Decision Making: Proficient in assessing situations and making quick and informed decisions in high-pressure environments. Capable of effectively resolving conflicts, handling emergencies, and ensuring smooth operations throughout the flight.Communication and Interpersonal Skills: Excellent verbal and written communication skills, fostering clear and effective communication with passengers and crew members. Strong interpersonal skills enable the establishment of positive relationships with diverse individuals, contributing to a harmonious onboard atmosphere. Show less Dedicated and experienced Cabin Senior with a strong background in the aviation industry. Recognized for exemplary leadership skills and the ability to effectively supervise and manage the economy cabin on wide-body aircraft, as well as assume full responsibility for a single-aisle aircraft. Adept at ensuring a seamless and comfortable travel experience for passengers while maintaining safety, service excellence, and adherence to company standards.Key Skills:Leadership and Supervision: Proven ability to lead and supervise a team of cabin crew members, fostering a positive and cohesive working environment. Skilled in delegating tasks, providing clear instructions, and motivating team members to deliver exceptional service.Customer Service and Passenger Satisfaction: Committed to providing outstanding customer service, addressing passenger needs, and ensuring a memorable travel experience. Capable of handling passenger inquiries, resolving conflicts, and maintaining a friendly and professional demeanor.In-Flight Safety and Emergency Procedures: Comprehensive knowledge of safety regulations and emergency procedures in the aviation industry. Experienced in ensuring the safety and well-being of passengers and crew by adhering to protocols and effectively communicating instructions during emergencies.Operational Efficiency: Skilled at coordinating and overseeing in-flight operations, including pre-flight briefings, meal service, and cabin cleanliness. Capable of managing resources effectively, optimizing workflow, and ensuring smooth operations to meet scheduled timelines.Communication and Collaboration: Excellent communication skills, facilitating clear and effective communication with passengers, cabin crew members, and other departments. Collaborative approach enables strong teamwork, fostering positive relationships, and promoting a harmonious onboard environmen Show less Highly dedicated and service-oriented Flight Attendant with a strong passion for providing exceptional customer experiences. Experienced in delivering outstanding service onboard Qatar Airways flights, ensuring passenger safety, comfort, and satisfaction. Skilled in maintaining a positive and friendly environment while upholding the airline's reputation for excellence. Committed to creating memorable travel experiences and contributing to the success of each flight.Key Skills:Passenger Service: Proven track record of delivering exceptional customer service, addressing passenger needs, and creating a welcoming and comfortable onboard environment. Skilled in providing personalized attention, resolving inquiries, and anticipating passenger preferences.Safety and Emergency Procedures: Thorough understanding of safety regulations and emergency procedures, prioritizing passenger safety at all times. Proficient in effectively communicating safety instructions and promptly responding to any onboard emergencies.Cultural Sensitivity: Possesses cultural awareness and sensitivity, enabling the ability to interact respectfully with passengers from diverse backgrounds. Demonstrates professionalism and empathy in all interactions to ensure a positive and inclusive onboard experience.Teamwork and Collaboration: Strong team player, collaborating effectively with cabin crew members and other departments to ensure seamless operations during flights. Capable of maintaining open communication, supporting colleagues, and fostering a harmonious working environment.Adaptability and Resilience: Thrives in dynamic and fast-paced environments, adapting quickly to changing situations and prioritizing tasks efficiently. Possesses the ability to remain calm and composed during challenging situations, ensuring a smooth travel experience for passengers. Show less

  • Cabin Crew Performance Manager

    Mar 2024 - now

  • Cabin Services Instructor

    Nov 2018 - Mar 2024

  • Cabin Services Director

    Jan 2015 - Oct 2018

  • Cabin Senior

    Jun 2013 - Jan 2015

  • Flight Attendant

    May 2008 - May 2013