Stephanie Baker Renfro

Experience

• 

  Bank of Wilmington

  Jan 2003 - Jan 2005

  Business Banking Assistant

  Assisted local commerical loan officers daily by providing customer serivce to business account holders, processing and closing commerical loans, reviewing credit files for complete documentation and completing and documenting construction loan advances.

• 

  JPMorgan Chase

  Aug 2010 - Feb 2011

  Loan Processor

  Process retail mortgage loans, purcahse, refinance, FHA, VA, Non Conforming, Streamline and Conventional products. Partner with retail loan officers to provide the best customer experience possible thru effective communication and end to end processing.

• 

  Bank of America

  Feb 2011 - Dec 2013

  Develop and support employees in mortgage fulfillment by providing coaching and feedback that leads to sound business results. Manage employee performance and facilitate professional development. Implement and monitor processes and performance standards. Remove obstacles and facilitate change for fulfillment associates on the team. Analyze business data in order to provide daily forecast to upper management. Provide daily product/process support for a $23.5 million dollar pipeline per month. Ensure regulatory compliance standards are met and maintained. Show less

  • Assistant Vice President, Fulfillment Team Lead

    May 2012 - Dec 2013

  • Home Service Specialist II

    Feb 2011 - May 2012
• 

  PrimeLending

  Jul 2014 - Jul 2015

  National Loan Processor

  Process Renovation Loans- HomsStyle, 203k and escrow holdback.

• 

  Caliber Home Loans

  Feb 2016 - May 2016

  Mortgage Loan Processor
• 

  Lockheed Martin

  May 2016 - now

  • Quality Engineer Staff

    Jul 2023 - now

  • Staff Financial Manager

    Aug 2022 - Jul 2023

  • Senior Finance Manager

    Jun 2021 - Aug 2022

  • Senior Quality Analyst

    Dec 2019 - Jun 2021

  • Government Finance Analyst

    Aug 2017 - Dec 2019

  • QA Analyst

    May 2016 - Aug 2017