Prapanch Ramamoorthy

Experience

• 

  Cisco

  Jul 2009 - now

  - Revolutionized product portfolio by spearheading cross-functional collaboration with engineering teams, resulting in the development of industry-first patented capabilities with 2 issued patents (specifics provided below)- Service revenue generation through new security service offerings by providing strategic guidance to senior leadership and product management.- Positioning organization in newer markets by driving pioneering advancements in the Security and Multi Cloud domain.- Strengthening organization's capabilities and fostering professional growth by formulating and executing the senior technical talent development strategy at a country level Show less Turning complex security challenges into customer success and added revenue for the organization by expertly breaking down problems and achieving tangible outcomes- Boosting team productivity up to 20% through various automation initiatives, including lab infrastructure deployment, configuration as well as crowd-sourced automated analysis of network traces and packet captures. Awarded APJC Stevie® Awards Silver in 2023- Recognized as Distinguished Speaker and thought leader at prestigious conferences such as COMSNETS and Cisco Live and other renowned educational and government initiatives (CySecK, IISc, etc.)- Assumed leadership role in designing and organizing Cisco APJC's annual flagship security conference since 2017 transforming it to a prominent industry event Show less - Reducing operational expenses of Cisco firewalls by spearheading a cross functional team focused on improving product serviceability- Unlocked security sales over USD 10M by pioneering the concept and establishment of a cutting-edge "Security Experience Center"- Drastically bringing down time to resolution of critical customer escalations resulting from high resource utilization by creating the "Firewall Rule optimization and anomaly detection" utility. This was also awarded the 2021 Stevie Bronze Award for Innovation in Customer Service- Improved product quality by pioneering a framework for pre-release beta testing by internal employees that led to identification of several 100 issues prior to release thereby driving customer success Show less

  • Principal Engineer

    Mar 2022 - now

  • Technical Leader, Customer Experience at Cisco

    Jun 2020 - Mar 2022

  • Technical Leader

    Jul 2017 - Jun 2020

  • Engineer, Customer Support

    Jul 2009 - Jun 2017