
Chong Weei Wong
Customer Support Engineer

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About me
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Education

Equator academy of art
2002 - 2005Diploma in Graphics and Multimedia Design Graphic Design and Multimedia
Sheffield School of Interior Design
1993 - 1994Certificate in Professional Interior Design Interior Design
Bukit Mertajam High School
1988 - 1989SPM SPM
University of Portsmouth
1994 - 1995Bachelor in Informatics (Hons) IS Project Mgmt, IS Mgmt, Database, Networking
Experience

Elcomp Trading Sdn Bhd
Jun 1991 - Sept 1994Customer Support EngineerSupport customers' Factory Automation equipment.Products training for customers.Assist OEMs (Original Equipment Manufacturer) in Factory Automation system hardware configuration.Assist OEMs in software programming.Assist sales staff on customers' technical inquiries.Company computer systems maintenance.Supporting staff on application software.

Hitachi Semiconductor (M) Sdn Bhd
Feb 1996 - May 1996EOL EngineerProduction line computers support and maintenance.End user support on software and hardware.Production applications development.Liaison with Computer dept. on production network server requirements.

Soon Soon Oilmill
Jul 1996 - Apr 1998ProgrammerMaintain company local area network(Ethernet), and a separate network for internet access.Install, configure and maintain Netware 3.12 and Windows NT 4.0.Manage server routine backup.Install, configure and maintain users' desktop Operating System (Dos6.22, Win3.11, Win95).Support end user on computer software and hardware.Supervise technicians to conduct basic software & hardware maintenance.New system hardware and software evaluation.New factory site network system design.Assist Factory Automation Team on SCADA GUI design. Show less

Solectron Technology
Feb 2000 - Mar 2002IS Engineer IFocal point for end user for making any IT and related request, eg. software install. Install PC, Move PC, Upgrade PC, etc.Focal point for PC refresh program in all office & warehouse areas.Focal point for Mobile Radio Frequency(RF) Scanners issues.Focal point for hardware requirement for new project implementation.Co-focal point for EDI & Carousel Server's affairs.Ensuring outsource partner maintaining expected service level.Liaise with security dept. on ITSS staff access to premise.Server Room administrator.Procurement of IT items for plant use.Co-ordinate old/obsolete/faulty item's scrapping process.Co-ordinate Reselling of empty toner/ink cartridges.Response to ad-hoc request by end-user on issues pertaining to customer's requirement. Show less

Flextronics
Sept 2005 - Sept 2017Specialist team to promote and facilitate continuous improvement activities (kaizen workshop) for back office/administration tasks (Lean Office) across Flextronics sites worldwide.It is kindle new area of improvement after Supply Chain and Operation, which the improvements can yield significant improvement in company's Profit and Lost, increased employee satisfaction and engagement in value creation activities to customer.Improvement in Back Office complete the cycle of improvement to company, as it deals mainly with information flow that support both supply chain and operation. Show less IT Regional Team for Client Development/Management for Asia RegionalIT Asset & Inventory Management.Procurement of IT Equipment for Deskside support team.Managing vendor pertaining to product and delivery matters.Production Cycle Count Equipment Co-ordinator.Interplant movement Co-ordinator.IT Equipment Sourcing, evaluation and introduction co-ordination and management.IT End user solution sourcing, evaluation and introduction co-ordination and management.Multi-Functional Printers (FujiXerox) deployment.ISO 14001 EMS Committee Members.Manage special projects, example Multi-Functional Printer Implementation and administration, IT Training Room renovation, Equipments upgrade, Zero/Thin Client POC management, etc. Show less
Global Business Excellence Manager
Oct 2014 - Sept 2017IT Assistant Manager / IT Manager
Sept 2005 - Sept 2014

Jabil
Oct 2017 - Sept 2020Assistant Lean Six Sigma ManagerSupporting Plant Lean Six Sigma Manager for continuous improvement initiatives. inclusive of kaizen event coaching, Support all lean activities and manage Lean KPIs for EMS segment in Penang Plant 1 operation (more than 14 customers), Kaizen packages review and approval, coordinate with finance for kaizen project financial saving validation. Own Lean Champions from all workcells and functions in Plant 1 for Lean activities and drive for Lean KPIs..

DMS envision
Sept 2020 - Mar 2021Continuous Improvement Coach-Lean training programs-Lean workshop, coaching and facilitation-Consulting business towards lean capable entity-Motivational coaching and training

Jabil Mechanical
Mar 2021 - Sept 2022Lean Six Sigma SMESupporting newly setup mechanical site in the role of 1. Industrial Engineering (Capacity Study for new machines provisioning, Plant Layout, CNC, CMM and Ultrasonic Machine positioning)2. Lean (Develop Lean culture through lean education, facilitate and review kaizen projects)3. Factory of Future (FoF) PMO, (Oversee global and local FoF projects deployment for site)4. Tenant Improvement/Plant renovation project manager (Working with consultant and contractor on requirements for existing and new building, resolve any issue pertaining to the renovation concerns and to oversee the completion of renovation work).5. Packaging Design (Working with packaging supplier on defining the requirement based on customer's requirement).6. CNC machine material loading and unloading automation principal Engineer (Liaison with supplier on requirements and expectation). Show less

Flex
Sept 2022 - nowGlobal Business Excellence ManagerSupporting the Asia Flex sites in term of1. Lean Education - develop new education package based on requirement based on existing training materials2. Facilitate kaizen projects - guide the team for kaizen workshop3. Site Business Excellence Team talent development - supporting the SBE to conduct Lean Orientation and Lean Basics Training4. Team Report consolidation5. Asia Best Practice review and update for PCBA area, supporting the SME
Licenses & Certifications

ITIL 2011 Foundation
APMG ITILAug 2012
Lean Silver Certification
Jabil
Flextronics Lean Green Belt
FlextronicsOct 2014
Six sigma green belt
GSD
Languages
- enEnglish
- maMandarin
- maMalay
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