Mackenzie Baird

Experience

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  Due Amici

  May 2013 - Nov 2014

  Server

  -Balanced tasks and needs for 50-75 customers per shift -Created and managed Instagram account with roughly 500 followers-Focused on establishing and maintaining customer relations

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  Columbus Museum of Art

  May 2013 - Aug 2013

  Educational Development Intern

  -Assisted teachers during art education workshops -Organized creative and interactive events with 50 attendees -Conducted research on museum visitor population twice a week -Hosted seven off-site events intended to bring art outside the museum setting

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  CEA Study Abroad

  Jan 2015 - May 2015

  Mobile Journalist Photographer

  -Wrote two blog posts portraying a student's abroad life for CEA's public blog -Photographed for CEA's Instagram account with 4,500 followers-Improved strategic communication skills via Facebook, Twitter and Instagram-Created five digital photo albums and two short films using iMovie-Worked directly with social media coordinators on managing accounts

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  Insight Global

  Dec 2016 - May 2017

  Recruiter

  - Recruit candidates by leading screening process, interviews, reference checks, and preparation for client interviews - Develop and maintain network of candidates and prospects using company’s internal database - Consult with Account Managers to identify client needs and implement effective sourcing strategies to successfully place candidates - Prepare and communicate Offer Letters between Consultants and Contractors - Assist with onboarding process of contractors with distribution, collection and review of paperwork. Including, but not limited to: background checks, ADP I-9, contract agreements, 401k, State and Federal Tax forms, and other Insight Global policy agreements - Manage payroll, benefits, and general company inquires for contractors - Problem-solve contractor dynamics such as pay raises, client concerns, and termination - Mentor and train new Recruiters Insight Global is a national staffing services company that specializes in sourcing information technology, accounting, finance, and engineering professionals and delivering service-based solutions to Fortune 1000 clients. Insight Global completes more than 33,000 placements annually in short-term, long-term, contract-to-hire, and direct placement positions through our network of more than 40 regional offices across the U.S. and Canada. The company has been ranked one of the fastest growing staffing firms for over a decade and named the 3rd largest IT staffing firm in America by Staffing Industry Analysts. We offer unmatched customer service by developing an in-depth understanding of client needs, providing qualified professionals, and tailoring managed services solutions for large projects, which allows clients to focus on expanding their business and achieving their goals. Show less

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  PetDesk

  Jun 2017 - Jan 2020

  Owned the first step of the customer journey and ensured customers recognized value on day one. Learned the ins and outs of veterinary practice management to establish trust and confidence with customers.PetDesk is an app and reminder system changing the way we take care of our pets. Our mission is to improve pet health by helping pet parents stay current and pet care providers stay connected. We support local pet care businesses, conscientious pet parents, and all of those amazing animal companions. Show less

  • Customer Success Manager, Strategic Accounts

    Aug 2019 - Jan 2020

  • Implementation Specialist

    Jun 2017 - Aug 2019
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  PetDesk

  Jun 2020 - now

  Own strategy and vision for the Pet Parent Team, responsible for the mobile app with over 4 million app users. Passionate about pet parents having access to tools required to keep their pets happy and healthy. - Monitor engagement and identify opportunities to achieve goals through discovery, data analysis, and testing- Define roadmap and clearly communicate initiatives, priorities, and goals to key stakeholders- Evangelize the value of a product-led organization Facilitated and delivered major project and product initiatives by working collaboratively with Product, Engineering, Operations, Marketing, and Customer teams. In parallel, partnered with VP of Product to stand up partnerships program.- Scrum Master for a team of cross-functional engineers with multiple project commitments - Partnership manager for first major partnership and multiple thereafter that contributed to a new stream of revenue for the business

  • Product Manager

    Jan 2022 - now

  • Agile Project Manager/Partnerships Manager

    Jun 2020 - Oct 2022