Deep Enrich
Michelle Simon
662 followers
Reston, Virginia, United States
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About me
Manager, Technical Account Services
Education
North Carolina Agricultural and Technical State University
1993 - 1998BS Mechanical Engineering
Experience
Blackboard
Apr 2000 - Aug 2005Operations Manager
Jun 2001 - Aug 2005Operations Engineer
Apr 2000 - Jun 2001
ChoicePoint Business and Government Services, Inc.
Jul 2006 - Jul 2007Senior Technical Support Specialist
Triumfant
Jul 2007 - Jul 2008Senior Technical AnalystBlackboard
Jul 2008 - Dec 2021Manager, Technical Support
Jul 2019 - Dec 2021Service Delivery Manager
Jan 2010 - Jul 2019Senior Client Support Engineer
Jul 2008 - Jan 2010
Alloy
Dec 2021 - Jul 2024Director Technical Support
Ellucian
Jul 2024 - nowManager, Technical Account Services
Licenses & Certifications
- View certificate
.webp)
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jun 2025
- View certificate
Business Leadership
McKinsey & CompanyOct 2025 - View certificate
Unconscious Bias
LinkedInDec 2020 - View certificate
Product Management Tips
LinkedInJan 2020 - View certificate
Programming Foundations: Databases
LinkedInJan 2020 - View certificate
Project Management Foundations: Requirements
LinkedInJan 2020
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