Mackenzie Brown

Experience

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  GRx - Formerly: Green Relief Inc

  Jun 2017 - Jul 2019

  Aquaponics System Supervisor & Cannabis production technician

  Developed a comprehensive maintenance program, including official work instructions and employee-training procedures, ensuring safe and consistent task completion.Conducted in-person and filmed presentations to diverse audiences, including investors, students, and educators, showcasing operational expertise and addressing inquiries professionally.Navigated complex aquaculture and hydroponics system requirements, ensuring compliance with Health Canada security regulations and medical cannabis production policies.Facilitated effective consultation and coordination between company departments and external organizations to ensure seamless operations and future growth. Show less

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  MRKTBOX INC.

  Jul 2019 - Apr 2023

  Store & Delivery Operations Manager

  Within the nearly four years spent at Mrktbox inc. I held various roles including but not limited to market manager, lead representative for customer service, delivery operations manager, website manager, fresh produce & grocery purchasing manager.Cultivated a client-focused ethos and refined communication skills crucial for addressing inquiries related to client services, ensuring a seamless and positive customer experience.Spearheaded the oversight of content management systems, elevating design aesthetics to craft and sustain user-friendly interfaces. Additionally, integrated emerging technologies to augment functionality while operating on robust payment security platforms to ensure the safeguarding of sensitive client data. Formulated Standard Operating Procedures and devised comprehensive training programs, fostering staff competence of logistical processes. Aligned with quality standards, these initiatives were meticulously crafted to ensure a precise and timely response to client needs, underscoring a commitment to excellence in service delivery. Show less