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Adam Smith

Adam Smith

Installation Engineer

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location of Adam SmithHungerford, England, United Kingdom

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  • Timeline

  • About me

    Principal Technical Support Engineer at Perforce (Delphix Products)

  • Education

    • Keighley College

      2007 - 2009
      City and Guilds Knowledge of Security and Emergency Alarm Systems. Security System Installation, Repair, and Inspection Technology/Technician

      Theoretical and practical course on the installation of security and emergency alarm systems. Only student to successfully pass second year.

    • Leeds College of Technology

      2005 - 2007
      City & Guilds: Level 3 Electro-technical Technology. Electrician Distinction

      Advanced course on the installation and testing of electrical systems in domestic and commercial buildings.

    • University of York

      2009 - 2013
      Bachelor’s Degree Electronic Engineering

      Experienced in analogue and digital circuit designProficiency in the use of microprocessors designExcellent IT skillsElectromagnetic Fields and Waves – Theoretical module on electrostatics and electromagnetic radio and microwaves, antennas, point charges and the electromagnetic spectrum.High Speed Electronics - Theoretical and lab based module on Transmission lines, PCB Layout, RF interference, electromagnetic shielding.Design and Construction - Building an… Show more Experienced in analogue and digital circuit designProficiency in the use of microprocessors designExcellent IT skillsElectromagnetic Fields and Waves – Theoretical module on electrostatics and electromagnetic radio and microwaves, antennas, point charges and the electromagnetic spectrum.High Speed Electronics - Theoretical and lab based module on Transmission lines, PCB Layout, RF interference, electromagnetic shielding.Design and Construction - Building an electronic multimeter as part of a small team, which involved practical construction and embedded C on an ARM development board.Semiconductor Devices – Theory and application of semiconductors, learnt about transistors biasing, and constructed amplifiers in lab sessions.Computer Architectures – Studied FPGA technologies. Used Xilinx with VHDL to implement various designs on FPGAs and test the hardware. Show less

  • Experience

    • Monks Security Systems ltd

      Nov 2006 - Sept 2009
      Installation Engineer

      Installing security systems including intruder alarms, fire alarms, CCTV and access control. Worked in various environments, from building sites to factories, offices and households.Key responsibilities:• The on-site installation and maintenance of security systems.• Supporting customers over the phone in order to correct system issues. Clear and concise communication required within busy environments.• Working as part of a team alongside fellow apprentices, assigning roles according to ability in order to complete tasks and provide support to more experienced colleagues.• Practical knowledge of tools and construction, providing invaluable hands-on experience of applied electronics.• Dealing with administrative and clerical duties such as sending emails and faxes, contacting external suppliers and placing orders.• Supervised and trained new apprentices according to company specifications. Show less

    • Optex (Europe) LTD

      Dec 2013 - Sept 2014
      Technical Support Engineer

      Responsible for all technical and product related matters for all internal and external detectors within the Optex range of equipment. Key responsibilities:• Directing customers to suitable products for their application.• Problem solving technical issues over the phone.• Sole responsibility for returns and repairs for all Optex products.• In-house testing and conformance of Optex products. • On site visits to resolve technical issues or train customers.• Provide required documentation and product training to Optex customers.• Assist with the introduction of new products and training of sales staff.• Utilised integration methods in complete security solutions via VMS software. Show less

    • Chiron Security Communications

      Sept 2014 - Jun 2016
      Technical Support Engineer

      Providing server-side software support and electrical hardware support to Alarm Receiving Centres and alarm installers via phone, email and site visits. Core responsibilities comprise:• Installing server software and network troubleshooting according to client requirements.• Setting up and implementing virtual test environments for server-side software testing (AWS/Azure/VMware Esxi).• Testing hardware compatibility and compliance between Chiron products and our integrators (RS-232/RS-485/TTL/Relays/Edge monitoring).• Troubleshooting, fault-finding and verifying reported bugs. • Testing new firmware in close communication with the Development team. Show less

    • Delphix

      Jun 2016 - May 2024

      Providing high-level Technical support for all Delphix customers.Developed an international training plan for all new support engineers at Delphix.Mentoring and onboarding new starters in EMEA, India and Brazil.Create and technical review knowledge following the Knowledge-Centered Service (KCS) principals Supporting the virtualisation, provisioning and refreshing of databases.Support the integration of Delphix virtualization with Oracle DB/RAC, Microsoft SQL/cluster and SAP/Sybase ASE.Assiting with the masking of databases.Administration of customers Linux, Unix and Windows Server environments.Troubleshoot customer issues, Networking (TCP/IP, NFS, iSCSI, SSH), Permissions, Storage, VMwareEnabling and assisting with HTTPS/SSL, LDAP, SMTP and SNMP

      • Principal Technical Support Engineer

        Apr 2021 - May 2024

      • Senior Technical Support Engineer

        Feb 2018 - Mar 2021

      • Technical Support Engineer

        Jun 2016 - Feb 2018

    • Perforce Software

      Mar 2024 - now
      Principal Technical Support Engineer (Delphix Products)

      I continue to support the Delphix products following the acquisition of Delphix by Perforce.

  • Licenses & Certifications

    • First Aid

      St Johns Ambulance
      Dec 2019