Anna Pentovoulou

Experience

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  STRATCOM

  Sept 2009 - Jun 2010

  Trainee

  • Secretarial support & Media relations• Organization of marketing material sent to customers• Participation in several projects and strategies to create better communication channels with customers

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  Nexans

  Oct 2011 - Apr 2012

  Marketing Trainee

  • Product promotion, commercial campaigns, organization of events• Creation of new actions promoting better communication with clients• Media relations + Customer Questionnaires/surveys

• 

  IEK Xini Athens

  May 2012 - Aug 2012

  Promotional Activities and Communication with Students-Registration Department

  Communication with prospective students for the promotion of various programmes and scholarships—arranging appointments for a more detailed presentation.• Continuous communication with new and current students of the Group with the aim of improving the interaction between the student body and the management/registration office.

• 

  Folli Follie Group

  Aug 2012 - Jan 2015

  Commercial Assistant EMEA - Folli Follie

  • Communication with customers, order follow up, shipment coordination• New store setup in export markets• Development of Folli Follie brand in new markets• Review of key figures and KPIs in the region & implementation of commercial policies

• 

  Anna’s Greek Flavors

  Sept 2017 - Feb 2021

  Food & Beverage Consultant

  • Consultation for menu creation for Greek / Mediterranean restaurants & cafes• Organization of weekly menus for Greek food delivery to Greek expatriates• Special events / celebration food and beverage organization & proposals

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  Dentsply Sirona

  Jan 2022 - Jul 2022

  Back Office Sales Assistant

  • In charge of complete order processing coordination• Cooperation with field sales representatives to meet team targets• Follow up with clients on order related issues

• 

  Emmanouil Takakis & Associates

  Jul 2022 - Oct 2022

  Secretary- Office Administrator (Temporary replacement)

  • Organization of daily office activities and meetings• Back-office activities for legal department• Customer service-related duties

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  Vodafone

  Oct 2022 - Apr 2023

  Customer service – Business Clients

  • Customer request resolution• Use of CRM/SAP

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  Majorel

  Apr 2023 - Mar 2024

  Customer Service Representative

  * Serve as the primary point of contact for customers, ensuring prompt & accurate resolution of inquires & concerns.* Provide in depth product knowledge with technical assistance to customers while addressing customer needs. *identify opportunities for selling or cross selling additional products/ services based on customer preferences and needs.