Simon Lewis

Experience

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  RAF Stafford

  Jan 1998 - Jan 2005

  Engineering Team Lead / Health & Safety Trainer

  Full responsibility for winch repairs, maintenance, and stress testing within the aeronautical engineering workshops of 1 Engineer Squadron. Identified and forward planned for material requirements and quality testing of manufactured products to British Aeronautical Standards. Standardised work using Lean techniques working with building CO to ensure continuous improvement within the workplace. Utilised Quick Response Manufacturing (QRM) with Armed Forces support as well as continuous flow planning (PFEP). Tasked as the fire safety officer and health and safety trainer. Show less

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  Royal Air Force (RAF)

  Jan 2005 - Jan 2007

  Team Manager / BODMS / WTMS Super User & System Trainer

  Led a team of 25 direct reports, responsible for maximising staff potential and contribution through the development and implementation of comprehensive performance management programmes. Minimised staff attrition by offering a motivating working environment where employees were empowered to take ownership of their own career aspirations. Provided all round employee training, development, assessment, and evaluation, with full support for employees personal development plans. Set, monitored, and achieved team aims and objectives through adeptness at delegation of tasks and closely monitored absence, including back to work interviews. Other achievements were:Acted as mediator during staff disputes persuading disparate individuals to pull together as a teamIn charge of change management of staff during RAF base closure, supported military field requirements, and dealt competently with customer queriesTasked as last point of contact during out of office hours, actively participated in management meetings and weekly team briefs, and reported to RAF and Army Senior OfficersStrategically managed stock reallocation and undertook role as BODM/WTMS Super User & Trainer Show less

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  Pheonix School

  Sept 2008 - Jul 2011

  ICT / Business / Maths Teacher

  Meticulously prepared and produced creative and engaging lessons through a variety of medium presented in an appealing and persuasive format. Maintained in-depth subject knowledge by continual subject matter research and utilised the latest teaching and learning methods to gain the best possible results. Evaluated students on attainment, constantly monitoring student progress, giving oral and written feedback to promote further progress, and assessing work promptly and accurately. Anticipated and tackled arising problems and challenging situations head on by remaining calm and pragmatic, and worked closely with colleagues to reach rapid and satisfactory resolution. Identified and responded appropriately to individual needs of students, providing mentoring and counselling for students with academic problems or in need of moral support. Other duties involved:Set specific learning and behaviour objectives, supporting students in achieving these goals, and stretched and challenged learners from all backgrounds and abilities to achieve their potentialMaintained accurate and comprehensive records of progress partly through thorough assessment of individuals learning requirements for targeted learning plans and prepared reports on individuals learning developmentDeveloped innovative schemes of work and lesson plans Headed up and/or participated in departmental meetings and parents eveningsApplied critical self evaluation to ensure continued professional and personal development Show less

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  Independent Learning And Development Consultant

  Mar 2011 - Apr 2014

  Learning And Development Consultant

  Identified training needs through performance reviews within the organization then planned, designed, organized, managerial, supervisory, and staff training programs to target training gaps. Continuing course evaluation and development to ensure effectiveness of implemented training solutions.

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  Perkins Engines Company Limited

  Jul 2011 - Mar 2015

  Supply Chain Optimisation Project Manager

  Taking full ownership for lifecycle of projects from inception to conclusion ensuring each stage of process is managed correctly and to the highest of standards. Constantly developing the training for new logistic systems and streamlining existing processes. Tasked as both MRC/EDI Facility Coordinator and MRC/EDI Trainer for suppliers and workforce. Motivating staff within the classroom, on the job, within groups, and online to teach and maximise their potential through rigorous training techniques enabling staff to fully grasp the overall picture and detail. Other duties included: Managed material planning for challenging suppliers, ensuring they remained on track and met delivery schedulesImplementing change management procedures to drive forward on business objectives to ensure most effective and efficient way of workingParticipating during stakeholder meetings to inform on progress and compiling up-to-date reports Upskilling staff on the training of inventory management systems and analysing IT requirementsPlaying a vital role in the implementation of global IT systems, UAT system testing, and process mapping and improvement Show less

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  Caterpillar Inc.

  Apr 2015 - Mar 2023

  Product Health / Continuous Product Improvement Project Manager

  Management of 4000 Series Product Health and Continuous Improvement Projects, to ensure customers are supported worldwide. All projects managed using Six Sigma DMAIC methodologies and tools to help identify root cause and implement product change across Stafford and Aurangabad facilities.

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  Schneider Electric

  Feb 2023 - now

  BU Customer Experience Partner

  Led strategic reporting initiatives for three Vice Presidents across the UK and Ireland, delivering business insights to drive key improvement projects.UK & I VIP Customer Advocate: Supported escalations to ensure both regular and VIP customers received prompt assistance during major issues. Acted on customer feedback to run Continuous Improvement Projects (DMAIC), reviewing Customer Voice data to pinpoint areas for improvement and leading various enhancement projects. Notably, the TEX project achieved a 64% reduction in report turnaround time, decreasing the number of days for a customer to receive a failure report down from 108 days to 39 days. (One of the few countries globally to achieve this target)Tracked and monitored customer feedback trends to identify and resolve recurring problems.Process Optimisation: Conducted process mapping and waste removal initiatives to streamline operations and improve efficiency.VIP Programme Deployment: Served as the VIP Advocate for the UK and Ireland, overseeing the rollout of the VIP programme across all business areas. Managed training programmes throughout the UK and Ireland.Events Management: Organised Persona Focus months (e.g., David the Data Centre). where we increased employee knowledge of this key customer personaMajor Issue Resolution: Managed major customer issues to ensure swift resolution and minimise customer inconvenience.I2P Support: Provided deployment training and ongoing support for the I2P system.Lean Six Sigma Certification: Completed Black Belt training and currently working on a second Black Belt project for certification. Show less