Brad R.

Experience

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  Farmers Insurance Group of Companies

  Jan 1986 - Jan 2002

  Claims Representative to Supervisor

  • Multi-Line Property & Casualty claims handling and supervision• Commercial Property claims handling, including business interruption• Received the maximum number of customer service awards allowable for position

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  Farmers Insurance Group of Companies

  Jan 2006 - Jan 2009

  Field Claims Manager- Arkansas Auto

  • Responsible for auto claims operations in the State of Arkansas• Successfully led a staff of up to 25 claims professional• Coordinated state catastrophe response in association with the Catastrophe Response Team

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  Farmers Insurance Group of Companies--Westlake Village, CA-1986-Present

  Jan 2010 - Dec 2020

  Auto Learning Delivery Specialist

  • Responsible for Casualty Claims Training from onboarding to national initiatives• Co-Lead team developing curriculum for a completely new auto claim handling model• Developed and implemented auto curriculum for transition from CCC Pathways to CCC ONE Estimating • University of Farmers Representative for Catastrophe Response Team mock hurricane exercise• Catastrophe Response Team auto training coordinator • National Performance Gap Team member responsible for analyzing, identifying and developing solutions for performance gaps on a national basis Show less

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  Sedgwick

  Aug 2021 - now

  Account Manager