Adekunle Adewale

Experience

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  Outcess

  Jul 2013 - Oct 2014

  Customer Service Representative

  Attract potential customers by answering product and service questions; suggesting information about other products and services.Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Recommend potential products or services to management by collecting customer information and analyzing customer needs. Show less

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  Pazino Ecc

  Oct 2014 - Jan 2015

  Head of Customer Service

  Champion change strategies and help the team embrace and react positively to change.Manage the team’s daily operations and performance improvementMaintain financial accounts by processing customer adjustments.Maintain customer records by updating account information.Open customer accounts by recording account information.

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  Jumia Nigeria

  Mar 2015 - Nov 2015

  Vendor Manager

  Channel issues to the appropriate departmentImprove on salesCommunicate with vendors regarding business to business deals.Propose particular SKUs of vendors for deal of the dayFirst point of contact for the 300+ vendors under meGet full SKUs of vendors on the platformImprove vendors NMV and SKUs weeklyReduce vendors OOS rateImprove and train vendors regarding process and operations on Seller CenterSet targets for vendors Analysis of weekly and monthly commercial plansIdentifying bestselling products of vendors and make provide best discount pricesWork closely with vendors for 8 weeks to push vendors to achieve the target setManage day to day activities of vendor challenges and provide resolutionsAssist vendor with contents being uploaded to the platformWork cross functionally with various members of operations, finance and marketing team to achieve objective of each vendor assigned to me Show less

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  VConnect.com

  Dec 2015 - Sept 2016

  Merchant Onboard Executive

  Building and maintaining successful long-term relationships with clients and acquiring other potential targetsData analysis and Business ResearchPromotion and selling of Vconnect Visibility Package to new and existing clientsCompleting all documentation and administrative records, fully and accurately.Maintaining a good relationship with existing customers, driving customer retention and reducing churned rate so as to generate mutual understanding and Customer Satisfaction.The hiring of on field sales consultantsPromote the company brand to key buyers, ensuring their knowledge is current and appropriate CRM tool utilisation Show less

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  Acutesphere.com

  Oct 2016 - now

  Sales, Onboarding & Account Manage
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  Kleeth

  Jul 2023 - now

  Product Manager