Rick Hunt

Experience

• 

  CBTS

  Sept 2011 - now

   Led meetings with various department managers to correct/update processes Updated department process library Performed UAT for ServiceNow Releases Analyzed call and incident metrics to advocate for daily team coverage needs Coached technicians in end-user ServiceNow use on a daily basis Contributed to additional team needs during unexpected backlog, resulting in meeting over 99% of all Service Level Agreements for customers Created tickets for customers and monitoring to completion in ServiceNow Scheduled/Confirmed Dispatch Calls with Vendors, Customers, and Engineers Corrected Polycom Programming issues via Broadworks Show less

  • Service Delivery Manager

    Jul 2022 - now

  • Project Manager

    Feb 2021 - Aug 2022

  • eNOC Tier1 Technician

    May 2013 - Feb 2021

  • Billing Specialist / Tools Assistant

    Sept 2011 - Apr 2013