Milind Vaidya

Experience

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  Talware Consultancy Services

  Jan 1998 - Jan 1999

  Trainee Programmer
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  Kanix Infotech Pvt Ltd

  Jan 1999 - Jan 2000

  Software Engineer
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  Tech Mahindra

  Aug 2000 - Jun 2008

  Project Lead

  •Lead the Siebel Call Center project for Europe’s largest CRM implementation •Significantly contributed in producing the proof-of-concept, requirement analysis, functional design, technical design, code construction and implementation•Provided functional and technical leadership and expertise on Design, Configuration, Integration, Administration, and Implementation of Siebel Call Center, EAI, Workflow, EIM, Assignment Manager, eScripts•Carried out overall application performance reviews and resolved the bottlenecks•Solution consultant for Product configuration project implemented using specific tool – eAdvisor•Managed Production support team which supports complex Call Center application with 5000+ user base Show less

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  Wipro Technologies

  Jun 2008 - Sept 2011

  Delivery Lead

  •Managed Telecom Order Management and Data Analytics project for One of the Telecom clients•Responsible for Requirement Analysis, Estimates, Design, Planning, and Implementation of the project•Conducted Conference Room pilots to cover End to End Lead to Order & Order to Cash processes•Conducted sessions with the business users to capture the requirements for Marketing Campaign and Event Management including Siebel and OBIEE for Segmentation.•Involved in the requirement feasibility and prototyping the requirements including inbound/outbound web services to interface with different external systems•Responsible for producing Functional Design, Technical design, and Integration Specification documents•Responsible for maintaining project health, finances, documents, and executive Summary report to the Project Stakeholders.•Managed development support during various testing cycles SIT/UAT and Warranty support after Production Go-Live•Responsible for highlighting Achievements, Milestones, Risks/Issues and Finances in the Steering Committee Status report every week. Show less

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  Capgemini

  Oct 2011 - Apr 2022

  Project Manager

  •Spearheaded the launch of new Pega based product for Engineering & Construction department to streamline the business process (WATTS) which increased company revenue by 20% YoY in the first quarter and reduced the wastage by 30%•Conducted workshops with business stakeholders and warehouses, gathering valuable insights and feedback to drive product enhancements and improvements which resulted in 15% growth in adaptability•Designed integration with Mobile Application for the Construction contract workers (CMAC) to manage the inventory for Bill of Material (BoM) from kick-off to Launch resulting in 30% savings and adding to the revenue•Worked with the engineering team to design cloud-based product that increased customer engagement by 40% and reduced support cost by 23%•Gathered customer feedback to inform development of new features, resulting in a 28% increase in user retention within a year•Contributed to train 25+ team members and updating the marketing collaterals with the product features Show less

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  Smart Energy Water

  May 2022 - Jan 2024

  Product Manager

  •Managed cross functional teams and stakeholder communication and oversaw product development from inception to implementation •Vast experience in API Management for Smart Energy Water’s SaaS based proprietary software products for Tier1 clients•Implemented product road maps ensuring alignment with company goals and stakeholder expectations •Conducted market research, identified product gaps which resulted in development of features that improved user satisfaction by 18% •Led the development of Mobile application (iOS/Android) which received average rating of 4.5 stars from over 10,000 users within 6 months of its launch.•Supervised a team of 20+ UI/UX designers, engineers, and other stakeholders to define product requirements and user stories•Implemented agile methodologies, resulting in a 20% reduction in time-to-market for new product features•Designed and implemented A/B experiments for our product to improve the conversion rate by 20 basis points and reduce churn by 10 basis points •Strong Agile advocate to work with Product owners and other stakeholders to deliver products that meet and exceeds customer expectations Show less