Boyan Zahariev

Experience

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  Sega daily

  Jun 2006 - Dec 2006

  Journalist
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  Gradski.bg

  Jan 2007 - Jun 2007

  Journalist
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  Railwayman weekly

  Jul 2007 - Mar 2009

  Journalist
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  Alma Mater National University Television

  Apr 2009 - Jun 2009

  Senior Program Manager

  ● Coordinate and monitors program scheduling for university television station broadcasts. ● Supervises employeeson a regular basis.● Makes decisions regarding hiring, evaluation, promotion and termination of employees and makes related recommendations that are given particular weight.● Previews and evaluates local, unsolicited independent, regional and national television programs to determine appropriateness for station usage.● Ensures program quality for broadcast by deciding whether program tape or film is technically acceptable.● Participates in program acquisition by recommending suitable programs for purchase.● Prepares and updates weekly/monthly program schedule by establishing program availability and determining the best time to air.● Responds to viewers' questions, comments and/or complaints regarding television programming/scheduling.● Prepares and maintains various departmental reports for submittal to supervisor such as program evaluations and preparation of audience research information; prepares and responds to various surveys such as program rating surveys.● Coordinates broadcast traffic and logging activities as it relates to program scheduling.● Develops alternatives to planned schedule; authorizes last minute changes and replaces material.● Participates in the development of station goals, policies and procedures.● Operates computer in order to maintain and update the program schedule.● Confers with promotional department to discuss content of programs scheduled to air; determines which programs to promote.● Ensures compliance with local, state and federal regulatory agencies in broadcasting. Show less

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  Generali Bulgaria Holding AD

  Aug 2012 - Oct 2012

  Registrator

  ● Patient assessment and management in consultation with the treating consultant. ● Aattending acute and elective admissions under the team during normal working hours ● Review of inpatients and participating in ward rounds with consultants and outpatient clinics. ● Formulating plans of management ● Implementing the decisions of senior medical staff on patient care ● Determining, instigating and following up appropriate investigations ● Performing procedures within my capabilities ● Coordinating appropriate consultation with other specialty departments and services ● Interacting with other health professionals, including nursing and allied health staff, in provision of ongoing clinical care to patients ● Maintaining the patient clinical record ● Ensuring appropriate and timely communication to other health care providers and carers to ensure ongoing patient care post hospital stay. ● Communication with patients and their families, where appropriate, about the patient’s diagnosis and management. ● Development of professional knowledge and skills through active involvement in the educational programs of the centre Show less

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  Unify

  Feb 2013 - Aug 2013

  Junior Service Engineer

  ● Incident Management: ensuring all alerts, issues are accurately logged, reported and escalated appropriately;● Voice and data network monitoring;● Control of the internal and external service processes in case of failure;● Identification of appropriate problem-resolution procedures using specific customers information;● Single Point of Contact and Case Owner during execution and monitoring of customers Service Level Agreements;● First Clearing operation (removal of failures according to defined regulations and instructions). Show less

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  TELUS International Europe

  Aug 2013 - Feb 2015

  Inbound customer support agent with English and German

  ● Professionally handle incoming queries by customers via phone and email● Provide accurate, up to date information to the clients’ requests● The primary point of contact by thoroughly and efficiently gather customer information and fulfill customer needs● Greet customers in a courteous, friendly, and professional manner

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  NATEK

  Apr 2015 - Dec 2015

  Coordinator for Hewlett Packard Enterprise

  ● Effective and timely 24/7 remote support to customers.● Proper handling of case types in scope for the team, in compliance with all processes and work instructions within Dispatch Organization.● liaises with customers and other functions with reference to Customer issues.● Direct report to RC Team Manager and functional report to Senior Agent (Exceptions Specialist)/Process Specialist.● Manages the service requests of customers through different access channels to verifies the requested details. ● Coordinates the resources in a proper manner to the client and monitors the overall service event to its completion. ● Provides information to solve customer problems to achieve satisfaction by reviews.● Accepts customer feedback related to customer entitlement & case management. Show less

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  Hewlett Packard Enterprise

  Dec 2015 - Dec 2024

  • Managing the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support.• Appling broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.• Integrating portfolio knowledge and business understanding to create solutions for customer.• Functional Lead of delivery teams in Run Phase with extensive responsibility including the steering of delivery partner and (virtual) teams.• Conducting Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts.• Actively driving to As-a-Service delivery model and growth within the existing ‘As-a-Services’ contracts.• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.• Act as trusted advisor in the consultant role for customer and company sales teams.• Accountable for defined service deliverables for the customer.• Responsible for cost of delivery and total customer experience.• Provide suggestions for operational efficiencies.• Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.• Give inputs to operational methods and programs that may affect the business management strategy in a geographic area. Show less ● Supports the development and execution of the company Corporate Social Responsibility strategy in Bulgaria● Supports and coordinate company volunteering campaigns, internal and external Corporate Social Responsibility events● Coordinate HPE Gives platform workflow providing support to NGOs for their application process to HPE Foundation● Updates a global volunteering and grants platform● Engage and work with a variety of key internal/external stakeholders on the Corporate Social Responsibility company activities● Prepare various Corporate Social Responsibility communication materials adjusted to the different audience Show less • Contribute to Pointnext Supply Chain specific career development training and programs that impact multiple business units globally• Typically partner with a more senior expert and master development role to support clients• Work across multiple countries and Supply Chain groups - regional or sub-regional engagement• Decision-making limited to immediate function with minimal risk to the business• Participate on global and cross-domain teams on needs assessment, intervention selection, design, development, implementation, reporting, and continuous innovation and improvement of learning solutions• Complete initiatives assigned and manage the E2E of assigned initiatives from development to implementation• Accountable for operational goals at initiative level planning, budgeting, tracking & reporting.• Build knowledge and provide input on area of expertise• Align priorities with business and People & DEI strategies under guidance from senior project managers Show less ● Lead, drive and maintain the Global Delivery Services Sofia (formerly Customer Solution Center Sofia) Quality Assurance processes, analysis and reporting as part of the GDS Sofia QA team● Perform quality audits based on call recordings and case documentation● Conduct and lead regular quality feedback sessions● Provide quality performance reporting on individual and team basis● Identify, suggest and track progress of structured improvement plans● Maintain and utilize channel to other supporting functions● Maintain up-to-date knowledge of current technical and non-technical procedures/processes● Identify and communicate process gaps during assessments● Be compliant with all internal rules, policies and procedures and ensure performance as per all work instructions and/or orders (written or oral), legally assigned by the direct manager, by officials acting for the direct manager or by any manager of a hierarchical level higher than the direct manager Show less NPI● Create, Communicate, and monitor NPI timeline● Implement Stocking Strategy WW/Regional● Complete global attributes● Gather data & complete Support BOM setup● Collate AFR data● Request FRU numbers when not pre-assigned● Validate and implement initial Regional Field Critical Stocking Plan● Manages NPI implementation with global and regional planning and buying● Monitor & escalate FCS readiness● Assures external repair implementation plan established - technical coordination● Report LOA at FCS and week for the first 90 days● Communicate project completionSustaining ● Coordinate Engineering change and make sure System is timely reflected with the minimum impact on operation ● Customer/Field Spare Parts Escalation investigation.● Support field quality issues● Support regional allocation of global stockEOL● Manage part obsolete process and Proactive search for potential EOSL candidates and communicate to partners● Material Cost Avoidance Reporting● Implement EOL analysis by maintaining EOL Log, Gathering Baseline data, Gathering and summarising Regional Fcst, leading EOL strategy discussion and implementing in the three regions● Implement EOSL analysis by Identify/communicating unique spare parts list and compiling WW material availability data to evaluate EOSL extension request● Compile WW material availability data to evaluate an EOSL extension ● Support Master data governance throughout the lifecycle in global level Show less ● Effective and timely 24/7 remote support to customers.● Proper handling of case types in scope for the team, in compliance with all processes and work instructions within Dispatch Organization.● liaises with customers and other functions with reference to Customer issues.● Direct report to RC Team Manager and functional report to Senior Agent (Exceptions Specialist)/Process Specialist.● Manages the service requests of customers through different access channels to verifies the requested details. ● Coordinates the resources in a proper manner to the client and monitors the overall service event to its completion. ● Provides information to solve customer problems to achieve satisfaction by reviews.● Accepts customer feedback related to customer entitlement & case management. 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  • HPE Operations – Services Experience Delivery Account Support Manager DACH Region

    Jan 2024 - Dec 2024

  • Disabilities Network Bulgaria Chair

    Mar 2020 - Dec 2024

  • HPE Gives Bulgaria (formerly The Cause ) Board Member

    May 2017 - Dec 2024

  • People, Diversity, Equity & Inclusion Lead

    Mar 2023 - Jan 2024

  • Pointnext Services Global Remote Services Sofia Qaulity Analyst

    Nov 2019 - Mar 2023

  • Global Day of Service Bulgaria Site Coordinator

    Jun 2018 - Dec 2020

  • Pointnext Services Supply Chain Engineering & Quality Operational Part Lifecycle Management Analyst

    Jul 2018 - Oct 2019

  • EMEA GSD ODCM Switzerland German Agent I and Tool Specialist, Team Accounts and Asset Owner

    Dec 2015 - Jun 2018
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  FEB Foundation (Фондация "ФЕБ")

  Jan 2025 - now

  ESG Project Manager

  • Establishing effective processes for organizing project implementation activities.• Plans and allocates work tasks related to project preparation to employees and volunteers.• Participates in the selection of employees and volunteers for the project.• Prepares procedures for working with volunteers and organizes training for employees or volunteers.• Takes part in selecting external service providers for the project.• Works alongside authors and the project management team to plan new visual content.• Monitors the implementation of project activities by external providers, employees, and volunteers.• Plans and organizes the logistics of material resources, equipment, and personnel for presentations and exhibitions at various locations across the country.• Collaborates with the Executive Director and the project management team to develop plans and strategies for project implementation and financial sustainability.• Ensures the accuracy and reliability of documents, analyses, forecasts, and consultations they prepare.• Analyzes information from completed project activities and the external environment to suggest process and activity optimizations.• Prepares activity reports in accordance with project requirements.• Monitors the efficient use of the foundation's material resources.• Establishes and maintains professional connections with institutions, organizations, and companies to secure new venues for presentations and exhibitions and to promote a positive project image. Show less