April Clay

Experience

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  AT&T Mobile Tel

  Jun 2008 - Feb 2009

  Customer Service Representative

  Addressed inquiries regarding the status of various accounts and resolved problems and complaints from customers in person, on the telephone or by written correspondence. Researched and resolved account and billing issues.  Calculated and reconciled cash drawers, cash receipt records and spreadsheets. Prepared an array of forms and account summaries and reports for management. Set up and maintained files, registers and records. Attended multiple seminars hosted by AT&T on sales, product knowledge and customer service practices. Charged with training and coaching new team members on company policies and procedures. Implemented all POS operations to streamline account processing. Consistently met and exceeded established sales targets. Show less

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  Clinique

  Feb 2009 - Jun 2011

  Counter Manager/ Promotional Beauty Advisor

  Oversaw a team of customer service specialists, mentoring, training and developing a high-performance staff. Managed all counter meetings, discussing expectations and strategizing on goal completion. Evaluated and coached personnel in customer service best practices to ensure the highest level of client satisfaction. Successfully rose to the top 5% of Division in sales and revenue generation, exceeding goals monthly and averaging 115% to plan. Store selected by Vice President of Operations for entire east coast region to visit due to outstanding sales growth for the first time in store history. Earned top sales counter award for 2010 for Clinique, beating out Estee Lauder for 1st time in store history. Managed all administrative deliverables within the Counter, including daily, monthly, and quarterly sales reports, inventory reporting, and productivity reports. Won top award at sales counter for fall 2010 gift. Offered promotion after only 2 months rising from a $325,000/year counter to an $875,000/year counter.  Merchandised and displayed inventory according to Clinique schematics to increase sales. Maintained relationships within the community to bring in new clients. Coordinated with Clinique executives, Belk management, and loss prevention to put on special events to secure and grow the bottom line. Managed and fostered a client base of over 500, building lasting relationships.  Attended multiple Clinique seminars dealing with management, sales, customer service, and product training. Show less

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  Access Services, Inc

  Jul 2011 - Apr 2012

  Regional Staffing Manager

  Supervised a team of 20+ staff and supported and formulated strategies to manage employment challenges and reduce turnover. Created successful communications with staff to improve workflow and improve time-to-hire ratios. Cultivated strong client and personnel relationships across all levels. Sourced and hired all staff within the organization, taking necessary disciplinary actions as needed.  Maintained all HR records, including employee files, client paperwork, payroll sheets, and contracts  Attended weekly sub-contractor meetings to ensure clients were appropriately taken care of.  Served as Head of all marketing for the company, developing all marketing collateral and campaigns. Fostered relationships with Chamber of Commerce, Unemployment Office, and several large General Contractors. Charged with obtaining new contracts with various subcontractors. Grew company from no contracts in Jacksonville over 12 within three months of tenure. Show less

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  Triangle Grading & Paving Inc.

  Apr 2012 - Jul 2013

  Office Manager

  Comprehensively managed all administrative functions to ensure paperwork and documentation were processed accurately and in a timely manner. Reviewed and analyzed personnel files for accuracy. Delegated data entry, filing and other administrative tasks to office staff. Facilitated 60+ employees in completing all corporate orientation and training programs.  Oversaw payroll processing, ensuring all timesheets were accurate and entered into software correctly. Ordered and approved all purchases of needed office supplies and other office needs.  Maximized office productivity through proficient use of multiple software applications. Show less

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  Victoria’s Secret & Co.

  Oct 2014 - Sept 2016

  Sales & Support Generalist

  The Sales and Support Generalist drives sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of work area. Driving top line store sales results and growing the business through action and productivitySetting personal goals and tracking individual and team performance to the goalsPreparing for each shift by maintaining awareness of all sales, promotions and applicable ringing proceduresTaking initiative to recover and replenish merchandise, so it is available to sell Show less

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  The Estée Lauder Companies Inc.

  Apr 2016 - Sept 2017

  Business Manager

  The Business Sales Manager is in charge of a counter and works with store and Estee Lauder management for Beauty Advisor recruitment, selection, retention, new hire orientation and the organization and achievement of daily goals. This position also collaborates with the Executive to coach and develop Beauty Advisor skill levels.Executes counter business plan and expectations.Sets and manages total counter and individual Beauty Advisor goals.Achieves personal sales goals.Creates/executes action plans based on market calendar for goal obtainment.Executes counter merchandising guidelines.Manages hygiene and image standards.Recruits and screens potential Beauty Advisors.Manages the orientation and development of Beauty Advisors.Conducts team meetings for on-going communication.Uses effective management techniques to retain and motivate Beauty Advisors. Show less

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  Ulta Beauty

  Sept 2017 - Oct 2019

  Prestige Sales Manager

  The Prestige Sales Manager (PSM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth within the prestige category (high-end beauty including color cosmetics, skincare, and fragrance). The PSM leads a team of Prestige Beauty Advisors and Boutique Leads and is accountable for all aspects of the prestige business, including sales, service, and operational process. This leader drives his/her business through a focus on performance (sales and in-store events), people (guest service and associate training), and process (operating procedures and compliance standards). Show less

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  Rodan + Fields

  Oct 2018 - now

  Independent Consultant
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  Sprouts Farmers Market

  Mar 2022 - now

  Department Manager