Harry Fowler

Experience

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  Norwich Castle Museum

  Jun 2017 - Nov 2017

  Project Assistant

  - Developed and executed a stakeholder engagement framework alongside colleagues in the project team. - Researched and collated a reporting on environmental improvements to the castle site, which was presented for feedback at a monthly senior management meeting. Assembled an action plan for delivery following feedback from this meeting.- Event organisation for Heritage Open days within the castle. Responsible for budgeting and creating displays and activities to engage the general public.- Liaising with the Heritage Lottery Fund and other external contractors to provide updates and disseminate information across the project.- Attending and organising meetings for senior management, minute taking and action circulation. - Collecting and collating feedback and survey data from the general public to present this back to the management team to inform curation and design meetings. Show less

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  Clarion Housing Group

  Nov 2017 - Oct 2023

  - Delivered an integrated Microsoft Live Chat solution to over 350,000 external customers. Working alongside Digital, IT and Housing teams to communicate to, and train, over 100 staff on the new solution. - Worked with IT Service Delivery Manager to create Service Design processes and templates which have gone on to be adopted by the PMO and used by the wider deliver team.- Managed detailed discovery phase for a Microsoft Chatbot implementation, involving and affecting over 3 directorates and over 25 individual teams. - Currently responsible for delivering enhancements for our Estate Services & Legal teams, focusing on upgrades and improvements to their core software. - Create and maintain cost models to track budgets and forecasts against project deliverables and resources.- Working with multiple 3rd party suppliers to coordinate development, testing and implementation of various deliverables.- Managing a suite of cross team resource to time and cost, ensuring any blockages are resolved with minimal impact to project progression. Show less - Providing administrative support and additional resource to a host of projects & programmes within the Group Technology and Change (GT&C) Directorate. Including the overseeing and collating of; resource tracking, reporting, health checks, on boarding new team members, key meetings, and managing finances related to contracted 3rd parties. - Managing the Release Communications process for small scale change across GT&C. Producing and disseminating key information to an array of stakeholders within a precise time window. - Managing, editing, and overseeing the team’s DevOps & SharePoint platforms. Ensuring all projects and programmes are progressing to scope and that all new tickets raised are assigned correctly. - Leading on smaller scale deliverables that fall outside of the standard project remit (changes to processes, updates / improvements to systems etc) as well as progressing additional BAU activity.- Collaboratively managing several team mailboxes to triage, direct, and respond to issues as they are raised. Show less - Working with a range of stakeholders to facilitate change investigation and management.- Developing business cases and reporting for presentation in senior management meetings.- Facilitating the creation of new job roles and titles throughout the business, liaising with IT to ensure correct access permissions are assigned and roles are built. - Investigating and developing software access requests, ensuring a full impact assessment is completed and correct authorisation has been gained.- Liaising with project managers to provide updates on high level projects to the wider business.- Diary management and meeting organisation at senior / director level. - Strong proficiency with full Microsoft Office suite, particular focus within Excel for reporting and database management. Show less

  • Project Manager

    Mar 2023 - Oct 2023

  • PMO Analyst

    Nov 2020 - Mar 2023

  • Enterprise Change & Planning Officer

    Nov 2017 - Nov 2020
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  The VPS Group

  Oct 2023 - now

  Project Manager