Amartya Roy

Experience

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  The Linde Group

  Sept 2010 - Feb 2011

  Network Associate

  1. Provided L1 support for the different branch sites across Linde infrastructure.2. Assisted last mile engineer with new asset setup.3. Assisted Avaya engineer with setup of VOIP phones.

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  Tech Mahindra

  Feb 2011 - Mar 2014

  Senior Technical Associate

  1. Worked as part of Network Performance Management and Reporting team member.2. Primarily worked with INFOVISTA as Network monitoring tool for Performance Monitoring, traffic engineering (policing and shaping) and Reporting.3. Performed administrative task across all Vista Cockpit workflows like Gateway Collection, Gateway Aggregation, Provisioning and purging of old records.4. Had hands on experience with majority of the components from Vista Foundation suite like Vista Cockpit, Portal, IV Server, Vista Mart, V360, Vista Discovery. 5. Was the primary L2 support contact for any network performance related task.6. Successfully debugged reported issues and provided resolutions to internal and external customers/users as per requirement. Show less

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  Wells Fargo

  Mar 2014 - Jan 2021

  Network Engineer Senior Analyst

  1. Router and switch deployment in a DMZ/TZ external environment supporting access for external customers and applications.2. Design and implementation of Cisco ISR and ASR routers and switches in an International environment as well as supporting similar platforms in International regional data centers.3. Capacity management supporting internal lines of business in the International regions. Monitoring and assessing WAN capacity performance and utilization via CA NetQOS and INFOVISTA suite of tools.4. IOS upgrade , device configuration management and auditing using HPNA. 5. Managing network infrastructure using tools like CA NetQOS (Dx NetOps), CA NFA, HPNA, SMARTS, INFOVISTA, TAVVE, STEALTHWATCH, CISCO PRIME INFRASTRUCTURE and NAGIOS.6. Providing support to configuration break-fix using HPNA.7. Performing network fault monitoring using SMARTS in integration with Netcool.8. Handling OS security patching activities across monitoring servers on a weekly basis.9. Preparing leadership report for the team on a weekly basis.10. Handling Problem tickets and Change Requests using Pac2000. Show less

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  SAP Labs India

  Jan 2021 - now

  Senior Information Technology Consultant

  As a member of Global Cloud Service Reliability Engineering we are endowned with the following responsibilities:1. Drive to reduce MTTR by supporting Risk and Incident De-escalation teams with troubleshooting complex issues.2. To perform high quality technical post mortems to Problem Management team to avoid repeat issues.3. Develop monitoring tool and service dashboards for problem trends and lead proactive engagements 4. Drive continuous improvement of tools and services to support the global landscape.5. Engage in high risk changes6. Long term engagements and projects.7. Organize tech talks across the board Show less