Laurence Dudson

Experience

• 

  Accenture

  Nov 1990 - Jun 2006

  As Senior Vice President of Client Relations with Accenture Outsourcing, Mr. Dudson was responsible for governance, contract, and performance and relationship management for six major utility outsourcing clients in Canada and the United States. Outsourced services included Customer Care (call center, billing and collections) to more than six million customers, Human Resources, IT Infrastructure and Application Development, Finance, Purchasing and Facilities Management. Laurence began his professional career with Accenture (then Andersen Consulting) in 1990. Focused almost entirely in the utilities industry transforming generation, transmission and distribution business units through deregulation of the industry in UK, Europe and the US. Worked on low level SCADA data archiving systems, work management, generation and transmission scheduling systems. Has a deep utilities and IT background.

  • Senior Vice President

    Apr 2002 - Jun 2006

  • Associate Partner

    Nov 1990 - Mar 2002
• 

  Gartner Consulting

  Jun 2006 - Feb 2009

  Vice President

  Former Vice President with Gartner Consulting. Areas of expertise include Electricity Utilities, Business Process and IT Outsourcing, IT Strategy, IT service management, Software Development and Program and Project management.

• 

  Ernst & Young

  Mar 2009 - now

  Executive Director

  ServiceNow product portfolio lead. Responsible for EY offerings which leverage the ServiceNow platform. Functional areas include IT Service Management, Enterprise Service Management, GRC, Security Operations, Technology Business Management, Shared Services Management, Customer Service Management.