Dian Hermansyah

Experience

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  Gramedia

  Jan 2014 - Dec 2015

  Customer Service Representative

  Provided excellent customer service at all times• Assisted customers with finding suitable products and checked availability in Oracle System.• Maintained a friendly manner and calm, positive demeanour when handling complaints• Cross Selling all products

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  PT Bank Mandiri (Persero) Tbk.

  Feb 2016 - Jan 2019

  Bank Teller

  Process standard teller transactions for customers• Servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, and correcting discrepancies.• Handle financial transactions at a high-volume branch in the downtown business district.Manage deposits, withdrawals, transfers, and check cashing.• Verify customer identification, signature, and balance information.• Offering all banking products on the sidelines of the transaction or at the end of the transaction Show less

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  Phintraco Group

  Mar 2019 - Sept 2020

  Employee Relations Specialist

  Handling about project business (Manpower)• Help client wishes in terms of adding employees or replacements• Assisting recruitment in finding candidates that match the qualifications desired by the client• Maintain employees in the client company as well as build good relationships with clients• Make visits to employees in client companies aimed at maintaining employee performance standards, such as disseminating employee awareness or coaching employees who have problems with attendance and performance• Manage and update employee databases and perform personnel-related administration such as making work contracts for newly hired employees, recapitulating employee attendance reports, and assisting with employee payroll• Ensure that there is no high turnover of employees in the client project Show less

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  PT Bank Central Asia Tbk

  Oct 2020 - Mar 2021

  Administrative Analyst

  Perform general administration in the Consumer Card Business• Make notification letters for automatic debits to customers• Withdraw billing data from the system and compile the data for processing• Make refund transactions to customers whether automatic debits or credit card overpayments• Analyze and verification customer data to find out the amount of funds that mist returned before a refund• Monitor collection staff about invoices made to customers and ensure that they comply with company standards• Make a kind innovation so that the administrative process runs effectively and efficiently Show less

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  Lion Parcel

  Mar 2021 - Sept 2021

  Commercial Finance

  As a responsible account receivable for billing to clients (Corporate) who use shipping services from Lion Parcel also monitor billing to clients for the contract that has been agreed upon.• Client reminder that will be due via email/phone / WhatsApp and ensure the client pays the bill no later than the due date• Providing solutions to clients who are having problems with inaudible bills• Billing directly according to the address registered with the problematic client (does not pay invoices for up to 90 days• Responsible for proof of payment from clients• Negotiations with clients who have problems in paying bills• Perform reconciliation between payments from clients and financial data as well as ensure the reconciliation is by the invoices• Make daily reports of proof of payment from client and proof of deposits that are not collectible• Make reports to the head collection on invoices that are not heard by clients and actions that must be taken•Provide a warning letter to freeze accounts to clients who have violated the agreement.• Weekly reports regarding invoices, invoices that do not exist, and collection achievements. Show less

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  PT. Tiki Jalur Nugraha Ekakurir (JNE)

  Sept 2021 - May 2022

  Corporate Account Executive

  JNE Express is one of the largest freight forwarding service providers with the widest network in Indonesia.As an account manager, I am responsible for all the needs of corporate clients in shipping goods, both domestic and international.Job description:• Work closely with sales support and marketing teams to determine marketing strategy methods• Existing customer maintenance in meeting the needs and constraints experienced related to delivery• Visit existing customers and establish relationships with customers• Develop existing customer's business• Analysis of customer delivery revenue such as up trader & down trader, growth and customer contribution in using JNE shipping services every month• Review the customer delivery process from the beginning to the end of the collaboration• Looking for new business for potential customers by canvassing online and offline for the Jakarta Area• Make a quotation for a new business• Make cooperation agreements with new customers and extensions for existing customers• Monthly report related to pipe line and business target Show less

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  Mamikos

  May 2022 - now

  Business Development

  Mamikos is the no.1 kos renting finder application in Indonesia. Mamikos provides an easy and fast boarding house search service. Together with Singgahsini, Mamikos.com helps property owners to optimize marketing and management efficiently.Main Responsibilities:* Identify business prospects and potential property prospects to be acquired.* Meeting with prospective customers to explain in more detail related to the cooperation program.* Build and maintain good relationships with business partners/ clients.* Handling cooperation agreements assisted by the legal team.* Develop and execute strategies to help our partners achieve their business objectives. Show less