Chakra Pradeep

Experience

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  Silicon Business Solutions Pvt Ltd

  Jan 2009 - Aug 2010

  Customer Support Engineer

  Onsite System Engineer• Worked more than a year as a Customer Support Engineer in Silicon Business Solution Pvt. Ltd, Visakhapatnam.• Installed Kaspersky Anti-Virus in APEPDCL Five zones Covering more than 1300 PC’s and 50 Servers.• Maintained 225 Lenovo Desktop Systems in Visakhapatnam Port Trust. • Maintaining network Printer and installing required drivers for it• Daily reporting of the Problems that are occurred in the Port Trust• Installing and maintaining the IBM server’s in Pilkington (MNC)• Symantec installation and maintenance in Hindustan Shipyard Limited (HSL) Visakhapatnam• Maintaining the PC’s and Upgrading the hardware as per the user requirements in HSL• Tower to rack Conversion of IBM servers as per the client’s requirements. Show less

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  Macrofix Hyderabad

  Nov 2011 - Aug 2012

  Technical Support Engineer

  Sr.Technical Support Engineer• Worked as a Sr. Technical Support Engineer in Macrofix Technical Services Pvt. Ltd, Hyderabad.• Trouble shooting the US Client’s PC’s using Various Remote Connecting Tools.• Maintain the LAN and Wi-Fi in the Office • Trouble shooting Various Laptops and Desktops • Trouble shooting Wi-Fi devices of the Customers using remote connectivity tools• Trouble shooting LAN and Wi-Fi Printers of the Customers using remote access tools• PDF to Word and Word to PDF conversion using various tools• Daily back up reports and maintain the UAC as per the requirement of the users• Blocking unwanted website from user access• Maintaining the domain server as per the requirements of the process• Trouble shooting Operating system related issues and office applications related problem which arose with our customers• Maintain daily reports and call logs of the team Show less

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  Pixion CCL chennai

  Aug 2012 - May 2013

  Jr.System Administrator

  Jr.System Administrator• Worked in PIXION Century Communication Private Ltd, Chennai as Jr. System Administrator.• My role involves daily backups using LTO tapes and extracting the tapes if data required• Maintaining Windows domain servers• Maintaining FTP server and maintaining the download and upload of the required data• Installing and protecting the servers and computers with in the domain• Checking the daily reports of the Hitachi Backup Servers• Performing Data Recovery if any hard disk is crashed or Data is Lost• Installing various versions of software’s as per the user requirements depending on the system configuration• Monthly monitor calibration as per the user’s suggestions for the quality of pictures• Maintain and Calibrating the Projector and also daily backup of the Luster Film Color Grading devices • Installing and updating the Eset nod 32 antivirus client and server based editions• Installation and Maintenance of 120 Blade Server and Updating them as per User requirements• Installing and maintaining the software’s of the Arri Film Scanner• Installing and maintaining the Tablet tools for the required users Show less

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  Zenith Business Solutions

  May 2013 - Apr 2015

  System Administrator & Tech Support Engineer

  • Started working in the Company Zenith Business Solutions which is Successful into ITES, Web development and BPO Sectors.• My profile involves Team management• Daily reports and Daily Server Back up• Cisco firewall and Router configuring as well as Network maintenance• Maintaining the Domain Server and VoIP server• Controlling the Call flow and Uploading the Leads • Configuring Goautodial, Vicidial and Elastix server for VoIP setupWorked on a project where my role is a Sr. Tech Support Engineer in Tech Support Xpert (An Online Tech Support Company providing Remote Support for USA). Providing support for Windows and Apple products including peripherals and other devices.• Taking care of trouble tickets and assigning them to the agents.• Trouble shooting windows and Mac PC and Laptops using remote access tools.• Training new Support team and giving daily feedbacks and suggestions.• Troubleshooting network and standalone printers.• Troubleshooting Gadgets and installing apps.• Performing antivirus scans and performs preventive maintenance.• Maintain CRM and update the details of billing and subscription. Show less

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  Quick Heal

  Apr 2015 - Oct 2023

  Senior Technical Support Engineer L2

  • Working as Level-2 Senior Support Engineer at Seqrite Enterprise Products(Quick Heal) from April-2015 to October 2023. • Providing support to all Seqrite products like UTM, Endpoint Security, Hawkk Hunt (Threat Hunting) M-suite (Mobile), Cloud Based Product and Encryption Manager for Entire Andhra Pradesh State. • Configuring Rules and Policies in regards to Network and System Security. • Setting up Centralized solution to manage all Products under single Dashboard. • Performing Product Demonstration and Training the Partners and End Customer about Seqrite Products and its Features. • Preparing Deployment Design Documentation and Solution Approach Documentation before performing the installation in customer Environment. • Configuring and Performing Centralized Patch Management and Vulnerability Scan. • Analyzing the patch scan and Vulnerability logs, informing end user on the necessary actions to be taken. • Providing required suggestions & Inputs to end user and guiding enhancing their Network and System security. • Identification of Threats and resolving them, Monitoring suspicious or infected file using the tools and sharing the same to Security Labs Team for further analysis. • Collecting customer Network Details and System Details and Configuring the Firewall and Access Points in the Network as per requirement. • Creating Support Tickets for the issue Troubleshooting & New Installation cases and maintain Documentation. • Supporting L2 Tickets and will make sure resolving them with L3 Engineer assistance before escalating. • Working close with QA Team and Development Team to Provide Inputs and Suggestion to Enhance the Product. • Working on Escalated L1- Cases and troubleshooting them at the earliest. Show less

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  BD Software Distribution Pvt Ltd

  Oct 2023 - now

  Sr. Presales & Technical Support Engineer - L2

  • Working as Sr. Pre-sales and Sr. Technical Support Engineer at BD Software Distribution from October 2023 to Till Date.• Installation & Configuration of Bitdefender Gravityzone Business All Products EDR, XDR & Addons – Full Disk Encryption, Security for Email, Security for Mobile and Patch Management.• Configuring Cloud & On-premises Server for Bitdefender Gravityzone Business Products.• Performing Product Demonstration/POC for Customers & Partner on All Bitdefender, Safetica & 42 Gears MDM Products.• Handling Support Tickets and Inbound/Outbound calls from Daktela & TeleCMI applications.• Escalating Product related issues with Global Team and coordinating with them for Troubleshooting towards resolution.• Reviewing EDR incidents and providing response to the critical incidents detected on the Bitdefender Gravityzone Console.• Handling L2 Support Escalated calls and Tickets from L1 Support Team.• Conducting Forensic analysis on Ransomware infected machines and providing RCA to customer.• Analyzing Risk Management Score for the Customer and Help them to Mitigate the Vulnerabilities Detected.• Configuring DLP policies and rules as per customer requirement in Safetica.• Successfully Handled the POC and performed implementation of Bitdefender Gravityzone Business Enterprise AV for customers like RBL Finance, NIA Patna, NIA Raipur and NIA Chandigarh.• Follow-up on Bitdefender demos/POC and updating the status on the Demo’s/POC’s conducted tickets.• Reviewing and providing guidance for the Troubleshooting Tickets of other support engineers.• Preparing PPT’s for Product Demo’s and updating them as per the product releases. Show less