Kaylen Rhodes

Experience

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  Sun Tan City

  Jul 2007 - Jan 2012

  Keyholder
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  Charter Communications

  Sept 2012 - Sept 2013

  Broadband Technical Advisor
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  Build-A-Bear Workshop

  Sept 2013 - Apr 2022

  • Manage store hiring process. Coordinate and conduct interviews, candidate assessments, and reference checks.• Manage onboarding process of all associates. Facilitate all training, development, and skills building.• Improve employee engagement by recognizing and rewarding employees for outstanding performance. • Analyze reports to discover gaps and make real-time strategic decisions. • Consistently assess and provide ongoing performance feedback through coaching, scheduled touch bases, individual development planning and the performance review process. • Manage payroll, timesheets, inventory, and supplies ordering to maintain store profitability. • Address IT and store maintenance issues; provide first level of technical support for all systems within the store. Show less • Assist in identification, recruitment, and hiring of store associates and management. Provide Chief Workshop Manager with recommendations on candidates. • Train and develop high-energy and passionate associates to achieve successful results in execution of Guest service, sales, merchandising, and operational goals.• Ensure that store achieves sales and profitability goals set forth by the company while engaging Guests to create a fun and memorable experience. • Monitor sales trends daily and make schedule adjustments when needed to achieve maximum productivity and company expectations on payroll expense. •Provide timely and appropriate feedback to associates on sales performance expectations and operational standards. • Follow and adhere to all company policies and procedures, execute company visual merchandising standards, and maintain store's cleanliness and safety. • Passionate, ambitious and success oriented. I hold myself to the highest professional and personal integrity. Show less • Provide Guests with a WOW experience through one-on-one guest connection and engagement as well as a Party Leader. • Drive conversion and profitability results by suggesting additional items to meet Guests' needs. • Trained as a Floor Leader to energize associates and ensure proper floor coverage in order to elevate Guest experience and store performance. • Provide clear and effective direction to fellow associates through peer-to-peer coaching to achieve quality sales metrics in line with company expectations. Show less

  • Chief Workshop Manager

    Oct 2017 - Apr 2022

  • Assistant Workshop Manager

    Feb 2015 - Oct 2017

  • Sales Associate

    Sept 2013 - Jan 2015
• 

  Humana

  Oct 2013 - Jan 2015

  Beneficiary Service Representative - Humana Military

  Provide quality service to our military men and women and their families in relation to health benefits and medical care via telephone and web chat. Process referrals and authorizations for medical providers and procedures. Stay abreast of new government policies regarding military health benefits.

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  Self-employed

  Jul 2022 - now

  Travel Agent
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  Private Practice

  Aug 2022 - Aug 2023

  Medical Office Receptionist

  •Check patients in for their appointments using Aprima; verify patient insurance and collect any necessary payments according to their benefits.•Scan in patient documents, link to patient charts, and enter data into system.•Schedule appointments for new and existing patients. •Educate patients on their insurance claim status and answer billing questions. •Create patient portal logins and reset passwords as needed. •Designed website and maintain all aspects of the site.•Document creation and maintenance.•Communicate with patients via in-bound and out-bound calls, and email. •Communicate with other medical providers in the community to coordinate care. Show less

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  Bell Bank

  Aug 2023 - now

  Customer Service Specialist