Daniel Lopez

Experience

• 

  Mastercard

  Apr 2015 - Jun 2022

  Dealing with the customer's complaint. Investigating, responding and applying compensation accordingly with our policy. In direct contact with Ombudsman in UK, Australia and New Zealand. Last line between the customer and the company. Taken complaints calls and providing to the customers resolution in accordance with our policy. Direct contact with the Agents at the branch locations.

  • Senior Coordinator Customer Operations Support

    Dec 2018 - Jun 2022

  • Task Operations supervisor

    Jul 2017 - Dec 2018

  • Senior Representative Core Operations

    Dec 2016 - Jul 2017

  • Customer Representative

    Apr 2015 - Dec 2016
• 

  CDW

  Dec 2021 - May 2023

  Service Desk

  1st and 2nd line support. Printers. Windows 7,8,10 servers. VPN and Cisco. Dameware and Teams. Internet issues and set up. Office365. Currently studying Cyber Security. Knowledge in Java script. Touchpoint and SharePoint. Troubleshooting , power shell. Nmap trace.

• 

  URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

  May 2023 - now

  Technology Support Manager