Keivan Soltanieh

Experience

• 

  Caspian Airlines

  Mar 2000 - Mar 2002

  The first member of staff a passenger will come into contact with at the airport is often a check-in officer. These roles are therefore very important to airlines looking to promote a positive image of their business.The day-to-day duties of a passenger check-in officer might include:1-Greeting passengers on arrival at the airport2-Answering any queries passengers might have about their journey3-Checking bookings and issuing boarding passes4-Keeping passengers updated on any changes to flight information5-Directing passengers to the correct gate for their flight6-Weighing and checking in luggage7-Responding in a calm and professional manner to customer complaintsWhat skills do you need to become a passenger check-in officer?1-Customer service skills: As the majority of the role will be in direct contact with customers, you will need excellent customer service skills. As you will be acting as a representative of an airline and usually the first member of staff a customer will come into contact with at an airport, employers will be particularly keen for you to demonstrate these skills at interview.2-Communication skills: These are essential in order to relay flight details to passengers. You will be responsible for letting them know where their flight will be departing from and if there have been any last minute changes to the flight.3-The ability to stay calm under pressure: You may be faced with complaints or customers who have been delayed. As a representative of the airline, you will be expected to deal with this in a calm and professional manner.4-Problem solving skills: These skills will help you deal with customer queries or complaints in a helpful and efficient way. You may need to help customers find alternative routes to their destination.5-IT skills: Many of your duties will be computerised. 6-Organisation skills: You will need to have good organisation skills to deal with customers quickly and efficiently, especially in busy periods Show less If you think your bag has been lost or accidentally taken by someone else in the Airport, contact the Lost and Found Office ground floor (Arrivals), with the baggage receipt that was attached to your ticket. The staff at the office will initiate proceedings for baggage retrieval. If your airline deems it necessary, you will be provided with a kit containing essential items and baggage reclaim will be carried out.If your airline uses the World Tracer baggage tracing system, you can visit their web site to use this system, enter your reference number and surname for information regarding your baggage.By digiting the according PIR (Property Irregularity Report) number and your surname, you will be constantly updated on your property recovery status:World Tracer baggage tracing systemDelays and damageBefore exiting the Baggage reclaim area, please report to Lost & Found Office for regular claim lodging.The Passenger Rights Charter provides for compensation in the case of ruined, damaged, lost or delayed baggage on a flight operated by an airline. Requests for compensation must be made within 7 days of baggage arrival in the case of damage to a registered bag and within 21 days for delayed receipt of baggage. Show less

  • Counter Check-in Supervisor

    Mar 2001 - Mar 2002

  • Lost & Found

    Mar 2000 - Mar 2001
• 

  Mahan Air

  Mar 2002 - Apr 2007

  Flight Coordinator Manager

  Flight Coordinator Manager:Responsible for the timely, accurate, and efficient coordination and execution of the daily flight schedule within the parameters of all Company and FAR requirements. Flight Coordinator managers plan aircraft tasks and manage Transport , Cleaner , towing , engineer, Guardian, Lost & Found, Traffic ,fuel and.... teams and manage timing for on-time flight. They provide a valuable link between the Flight operation Manager and the aircraft(Flight and Ground employee).http://www.mahan.aero/en/mahan-air/about-mahan-air Show less

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  Saman Air Services

  Jan 2007 - Jan 2013

  Flight Operation Manager

  Flight Operations ManagerFlight Operations managers plan aircraft tasks and manage Flight Operations teams. They provide a valuable link between the operations room and the aircrew and may be posted around the world.Typical Responsibilities:Create flight plans(By Flight Dispatcher).Advise on flight safety and ground Safety.Supervise teams of Flight Operations Assistants.Manage of Flight Coordinator teams.Manage and advise to Load control and Load Plan teams.Manage and Create Work order sheet for Flight .Manage and Provide link between Flight crew and ground engineer and ground employee.Manage More than #500 employee.Similar civilian roles include Airport Manager, Airline Manager and Transport Planning or Logistics Manager.A flight operations Manager should: Have good planning skills. Have strong communication skills, both written and spoken. Be able to remain calm under pressure and when working to deadlines. Think logically. Be decisive. Be quick thinking and able to devise alternative solutions to problems. Be able to work well within a team. Be reliable and conscientious. Be able to cope with what is a stressful job. Be capable of making sound commercial decisions. Be able to priorities. Have keyboard and computer skills. Be flexible when late changes are necessary. Show less

• 

  British American Tobacco

  Apr 2013 - now

  • Develop and execute a trade marketing and distribution plan which meets brand, volume and profit objectives for each trade channel through the most effective and efficient way• Responsible for the distribution of company brands within the area, implement promotion programs, handling key area trade customers including wholesalers, build up effective working relationship with our business partners (SA's WS's and key Retailers)• Define sales programs that maximize sales from the assigned accounts to the target accounts, overseeing and conducting market research to initiate and implement sales ideas.Role:a- Maintaining and increasing sales of BAT products(To Maximize distribution and sales and product visibility by managing a team consists of 15 Merchandising Reps, 2 wholesale coordinator and 9 REP in my area.)b- Reaching the Sales and SOM Target(Ran many trade marketing activities on product visibility, maximizing product awareness, distribution enhancement and price compliance both at retail and WS layers)c- Establishing, Maintaining and expanding Customerd- Increasing business opportunities through various routes to markete- Setting sales targets for individual Merchandizersf- Recruiting and training sales staff(Recruited and trained sales team members in order to develop strong negotiation skills to close tough deals with lucrative clients and maintain them.)g- Monitoring my team's performance and motivating them to reach targetsh- Compiling and analyzing sales figuresi- Collecting customer feedback j- Market research (Monitored competitors’ actions constantly and devised strategies accordingly in order to increase the market share) Show less ABOUT BATWe are a leading, multi-category consumer goods business. Our purpose is to build A Better Tomorrow by reducing the health impact of our business through offering a greater choice of enjoyable and less risky products for our consumers.We’ve been around a long time – since 1902 in fact – and have evolved into one of the world’s leading consumer goods companies. We are proud of our history and excited about our transformation journey to build A Better Tomorrow by reducing the health impact of our business.Today, we have a clear corporate purpose – to build A Better Tomorrow by reducing the health impact of our business through offering a greater choice of enjoyable and less risky products for our consumers. We’re investing billions in R&D, rolling out new products to new markets and transforming ourselves as part of our purpose to build A Better Tomorrow.As a leading multinational company, sustainability is at the heart of our transformation journey as we build A Better Tomorrow™ by reducing the health impact of our business.We pride ourselves on the strength of our relationships with our contracted farmers, suppliers and retailers – crucial business partners who are vital to our success and the sustainability of our company.Driven by our unique and data-driven consumer insight platform (PRISM), we will focus on product categories and consumer segments across our global business that have the best potential for long-term sustainable growth.By relying on a rigorous market prioritisation system (MAPS), we will focus the strengths of our unparalleled retail and marketing reach, as well as our regulatory and scientific expertise, on those markets and marketplaces with the greatest opportunities for growth.As one of the most long-standing and established consumer goods businesses in the world, we have a unique view of the consumer across all of our product categories, which is increasingly driven by powerful data and analytics. Show less

  • Distribution Development Executive Logistic IRAN

    Sept 2016 - now

  • Trade Marketing and Distribution Area Manager

    Dec 2014 - Sept 2016

  • Wholesale Coordinator

    Apr 2013 - Dec 2014