Debra Seidel

Experience

• 

  University of New Hampshire

  Apr 2008 - May 2011

  Academic Mentor
• 

  Better Homes and Gardens Real Estate The Masiello Group

  Oct 2010 - Oct 2014

  Realtor
• 

  Southern New Hampshire University

  May 2013 - now

  • Develop and implement announcements, resources, and strategies to increase student engagement and success in an online learning environment• Deliver individualized, timely, and quality feedback to help students steadily improve over the term• Outreach struggling students to provide additional academic support and resources• Engage in ongoing professional development opportunities• Employ technology-based instruction methods such as online discussion boards to supplement traditional instruction methods Show less • Manage product requirements, project dependencies, and cross-functional stakeholder teams supporting program and course developments at Global Campus• Led 7 unique development projects, resulting in 5 major program launches and 72+ course developments, positively impacting students across the Business portfolio• Strategically assess product requests, business cases, and program and course development pipelines in alignment with organizational goals• Provide ongoing tactical support to Business Vertical stakeholders related to initiatives and projects outside the development pipeline• Collaborate to track team progress across the organization, to ensure products are delivered on time and within scope on multi-million-dollar projects• Oversee, monitor, and align programs, projects, and operations with strategic objectives to ensure accreditation needs and institutional standards Show less • Responsible for providing product management oversight of internal processes and relationships in support of the successful launch of new customer solutions• Worked to operationalize and provide ongoing support for key university partnerships, such as Guild Education• Successfully launched pilot program with the Thurgood Marshall College Fund, supporting near-completer students to finish required coursework at SNHU Global Campus to earn a Delaware State University degree• Engaged in discovery for a variety of other potential partnership opportunities to surface requirements and impacts to university leadership• Monitored and reported on key performance indicators to ensure efficient operations Show less • Worked collaboratively with internal stakeholders to launch an updated competency-based program, while maintaining existing processes for students in the legacy program• Identified trends in order to drive process improvements and resolve issues• Selected as the functional department lead to operationalize the university's first hybrid competency/course program, developed as a workforce partnership• Delegated tasks to team members according to project requirements and employee strengths• Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement Show less • Responsible for the oversight and development of a team of Undergraduate Advisors, impacting over 3,500 students, focusing on success, persistence, and student experience• Performed regular quality assurance reviews of phone calls, emails, and metrics as part of ongoing performance management and coaching• Managed a recurring process to transition thousands of students between advising models• Collaborated with a variety of departments to resolve escalated student concerns• Mentored staff members to foster a productive working environment, showcasing leadership capabilities Show less

  • Associate Dean - Academic Effectiveness

    Jan 2024 - now

  • Adjunct Faculty, Organizational Leadership

    Mar 2019 - now

  • Academic Program Manager

    Aug 2020 - Jan 2024

  • Academic Account Manager

    Jun 2019 - Aug 2020

  • Team Lead - Academic Advising (College for America)

    Aug 2018 - Jun 2019

  • Team Lead - Undergraduate Academic Advising

    Jul 2014 - Aug 2018

  • Academic Advisor - Graduate Programs

    May 2013 - Jul 2014