Betsy Ebersohl

Experience

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  Amdocs

  Jul 2000 - Aug 2018

  Managed technical and business project activities to implement and support ERP software environments (Billing, Order Management, and Customer Relationship). Managed the Teams providing end-to-end support to implement, upgrade, migrate, monitor and maintain testing, conversion, disaster recovery, performance testing and production environments for in-house development and managed services for clients.Extensive experience in managing software production outages for Fortune 500 clients. Proven expertise in leading triage processes, coordinating cross-functional technical teams, and ensuring rapid and effective resolution of critical issues. Adept at conducting comprehensive root cause analysis and implementing robust mitigation strategies to prevent future incidents. Strong leadership, communication, and problem-solving skills, committed to maintaining optimal system performance and minimizing downtime.Developed and maintained detailed project plans, encompassing tasks, schedules, resources, risks, budgets, constraints, prerequisites, and timelines.Worked with cross-functional teams during all lifecycle phases (development through production) to provide technical expertise for development, testing, implementation, and production support teams. Provide management, supervision & leadership onshore, offshore and nearshore technical infrastructure team members and contractors.Responsible for risk management, quality, SLAs, continuous improvement, defect resolution, root cause analysis and mitigation.Develop, implement and maintain policies and procedures. Interface with clients, vendors, stakeholders, C, D, and V level leadership and peers in cross-functional areas. Show less

  • Project and Technical Manager

    Jul 2002 - Aug 2018

  • Infrastructure Team Lead

    Jun 2001 - Jul 2003

  • Systems Programmer

    Jul 2000 - May 2001
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  Freelance

  Nov 2018 - May 2021

  Consulting/Contractor

  Working various short-term projects installing/configuring software, project management, creating templates, training and consulting. Automated office for Construction Contractor and consulted on creating construction project plan.

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  Kim Technologies

  May 2021 - Jun 2024

  Project Manager

  • Concurrently managed multiple infrastructure, development, and business projects from initiation to completion using SDLC, Agile, and Waterfall methodologies and various tools such as Azure DevOps, MS Project, Jira, and Visio.• Developed and maintained detailed project plans, schedules, resources, constraints, prerequisites, milestones, and timelines. Led and managed project scope and objectives.• Developed and maintained project documentation, including scope statements, risk registers, issues log, lessons learned, and status reports. • Exhibited strong leadership, risk mitigation, scope and timeline controls, and achievement of project objectives.• Utilized strategic planning, resource management, and stakeholder communication to drive progress, and deliver projects on time and within budget.• Facilitated stakeholder communication and managed expectations with C-level executives. Presented status to CEO, CTO weekly.• Led cross-functional team meetings to update status, identify risks, align testing strategies, and optimize processes. • Developed and Implemented process improvements for release management, Implementation, QA, and delivery using ITIL best practices.• Developed and implemented company policies, processes, and procedures, including root cause analysis, change management, and incident management. Developed workflow applications for generating, tracking, and auditing these processes.• Managed the end-to-end project lifecycle for SaaS software, prioritizing bug fixes and product backlog utilizing tools such as Jira and DevOps Azure projects, boards and pipelines.• Managed ISMS cybersecurity processes, policy documents, and compliance with industry standards. Audited settings and compliance in DevOps Azure security settings ensuring robust security measures and adherence to industry standards.• Managed internal and external ISO 27001 and SOC II audits. • Monitored security KPIs and ensured that projects used most up-to-date policies. Show less