Terri Bruce

Experience

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  Job Gym / YACES

  Mar 1994 - Feb 1999

  Team Leader

  I managed the transiton from Futures to Job Connect in a youth employment centre in St. Catharines. Oversaw a staff of 6 and managed the marketing of our services to achieve a high profile in the Region.

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  Region of Niagara

  Feb 2000 - Nov 2004

  Casemanager

  Community laision for Ontario Works program to other employment and social support organizations. Resource to internal staff for outside programs and contacts. Supported social assistance recipients through the re-employment process.

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  District School Board of Niagara

  Nov 2004 - Jun 2006

  Career Education Resource Specialist

  Supporting the Guidance Departments and Career Studies teachers, created and maintained a system wide career education library for persons from Kindergarten to Grade 12. Facilitated Personality Dimensions workshops throughout the Board in Career Studies classes as well as career related presentations.

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  Terri Bruce Learning & Development

  Dec 2006 - Dec 2016

  President

  Develop and deliver training sessions in areas of leadership, communication, team building, conflict resolution, change management and others. Using an inspirational and motivating facilitation style, I am able to deliver results in the classroom or coaching individuals. Having received designation through Coach Training Alliance in 2010, I provide life and business coaching to individuals looking to reach goals and achieve personal and professional success.

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  Clear Vision Development Corporation

  Sept 2008 - Aug 2010

  Chief Engagement Officer

  For-Profit Corporation to provide customized training for forward thinking organizations and groups. Also have a Not-For-Profit branch called "Clear Vision Participation".

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  INCommunities

  Nov 2010 - Dec 2021

  Information Services Manager

  Working in partnership with the Executive Director, I have overall responsibility for the 4 programs which INCommunities provides: Volunteer Connections, Interpreters Niagara Hamilton, Niagara Community Information Database and the 211 Information and Referral Inquiry for Central South Ontario. Managing our 211 activities in 7 regions within South Central Ontario, I also support Ontario 211 Services by coordinating the call reporting for all 7 service providers. Solution-oriented I actively work to develop best practices as we move away from independent service provision towards a provincial system as well as supporting the development of a National System. Regarding our Language Interpreter Services program, I participate in meetings of Provincial Service providers to promote consistent and exceptional service provision. Actively involved in training interpreters on the expansion of service to survivors of Human Trafficking and Sexual Violence. Facilitate quarterly program staff meetings.In the volunteer sector, I network with other volunteer centres, monitor trends and promote participation with our volunteer networks. Promote partnerships and support Provincial initiatives such as the Toronto 2015 Pan Am/Parapan Am games and the Change The World youth volunteer challenge. Key activities: analyzing and reporting on service trends, monitoring for quality, training and development, advocacy and outreach, marketing, technological troubleshooting, system thinking and planning. Show less

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  INCommunities (formerly known as Information Niagara)

  Jan 2017 - Oct 2022

  Director of Programs

  Manage relationships in the community as well as an emphasis on team management and development; establishing standards of performance across all programs.

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  Children, Community and Social Services | Services à l’enfance et Services sociaux et communautaires

  Dec 2021 - now

  Case Worker

  Processed online applications for Ontario Works by reviewing information received from applicants, conducting an interview by phone to verify the information provided online, verifying the information provided according to procedures, and processing evidence in SAMS to determine a client’s eligibility for assistance.