Rakesh Nagaraj

Experience

• 

  Fidelity Investments

  Nov 2006 - Jul 2009

  Project Lead

  Acquired experience in People management, functional strategy and exposure to ITIL framework and Six Sigma methodology,I was requested to lead a team of professionals that offered level-2 remote support to our American Associates.The key was to ensure that support deliverables met the SLA and the Team utilization was optimized.

• 

  Wipfli

  Jan 2022 - now

  Associate Director

  The primary focus as an IT Manager is on operational excellence and advancing business initiatives.Second, drive internal and client project initiatives. Understand the problems that Team members face and assist them in overcoming them.Provide our clients with remote infrastructure management services that are tailored to their specific requirements.We successfully migrated Remote Infrastructure management services to India with the help of our US team.Assisted in the formation of a team of operations specialists to fulfill customer needs.Later, it evolved into a full-fledged remote assistance and monitoring facility.Identifying and implementing new technologies that will add value to the services/business was a top priority.Analyze project contracts, proposals, and SLAs in collaboration with business teams.Consciously consider ways to save costs and/or increase efficiency.Keep IT Standardization in mind when approving major initiatives and IT budgets. Technology:Azure life cycle management in terms of provisioning, billing and effectively use of Azure / cloud solutionsImprove laptop refresh time - Implemented Windows Deployment Services Improve Network downtime – Restructured Network based on high availability and core switch designImprove accuracy of IT Asset tracking - Implemented asset management solution via Manage engineAryaka solution - Decrease the annual recurring cost and have secured connectivityTicket tracking – Implemented JIRA based ticketing system to improve customer satisfactionContract and compliance:Review and suggest changes to Data security exhibits and risk assessment area Show less

• 

  Wipfli

  -

  Associate Director