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Rich Menia

Rich Menia

Teller

Followers of Rich Menia244 followers
location of Rich MeniaGreater Orlando

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  • Timeline

  • About me

    Vice President - Digital Client Experience at BNY

  • Education

    • University of Central Florida - College of Business Administration

      2006 - 2013
      Bachelors of Science Business Administration (B.S.B.A.) Finance

  • Experience

    • SunTrust Bank

      May 2011 - Feb 2014
      Teller

    • BNY

      Mar 2014 - now

      Ensure outstanding client service by monitoring client experience, service quality, and produce performance.Drive operational improvements based on client feedback and service knowledge.Deliver operational analytics and insights through client dashboards.Serve as central client escalation.Accountability for client behaviour change and digital adoption.Oversee client issue resolution and client communications.Provide oversight of client foreign tax reporting and unique reclaim processes.Connect internal teams on client initiatives.Provide support to client auditors for various lines of business. Show less

      • Service Director - Digital Client Experience

        Sept 2024 - now

      • Service Director - Client Experience

        Sept 2020 - Sept 2024

      • Senior Analyst, Mutual Fund Custody

        Mar 2014 - Sept 2020

  • Licenses & Certifications