Tom Rafalski

Experience

• 

  University of Pittsburgh

  Jan 1997 - May 1997

  Graduate FORTRAN Programmer

  · Assisted with Usability research project. · Improved some FORTRAN programs, completely rewrote and implemented file processing program

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  The University of Pittsburgh

  Aug 1997 - Aug 1998

  Graduate Student Researcher and Class Assistant
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  Concurrent Technologies Corporation

  Dec 1998 - Feb 2000

  Visual interface design (mostly 3d immersive environments), individual and group workflow analysis, and data visualization. Implemented successful porting of a Virtual Reality simulation from SGI platform to a Windows NT Platform using Visual Studio C++. · Visual interface design (Mostly 3d environments) · Individual and group work flow analysis · Data visualization · Implemented successful port of Virtual Reality simulation from SGI platform to a Windows NT Platform

  • Distance Learning Engineer

    Dec 1998 - Feb 2000

  • Distance Learning Engineer

    Dec 1998 - Feb 2000
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  Fourelle Systems, Inc.

  Apr 2000 - Mar 2001

  User Interface Designer

  Developed and implemented user-centered graphical interfaces for Venturi platform. Responsibilities included user profiling, functional requirements determination, designing and implementing HTML/JavaScript server and client interfaces utilizing SQL database routines, and designed a mockup for a Windows-based client.

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  Fourelle Systems, Inc

  Apr 2000 - Mar 2001

  User Interface Designer

  · Designed, developed, and implemented HTML+Javascript user-centered graphical interfaces for server and client utilizing SQL database calls · Responsibilities included functional and user requirements determination

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  Beautifulharmony Multimedia

  Jan 2004 - now

  President

  Freelance graphic design, web design and development, writing and editing. Recent Work Includes:Freelance design for quick-turnaround (1 hour each item) pitch advertisements for digital employment directory using InDesign (along with Photoshop and occasionally Illustrator) under the direction of Steve Crompton (Opus Graphic and Flying Buffalo).Layout of tabletop roleplaying game module for Flying Buffalo (Curse of the Mummy Queen). Also provided two illustrations for the product.Fast turn-around .pdf modifications for Grey Ghost Press products updating them for sales as e-pubs.Authored tabletop roleplaying game module for Flying Buffalo.Tabletop Roleplaying Game Publisherwww.beautifulharmony.com Show less

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  EVault

  Jan 2008 - Jan 2009

  Support/Installation Engineer
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  I365

  Apr 2008 - Sept 2009

  Installation and Support Engineer

  · Assist customers with technical setup and troubleshooting of remote backup software · Considerable technical knowledge of numerous OS and application software required (Including Exchange, MS SQL Server, and Active Directory)

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  8x8 Inc.

  Jan 2010 - Jan 2010

  Technical Installation Lead

  · Assist customers with technical setup and troubleshooting of VoIP telephone system · Facilitate communications between customers and various departments within company · Considerable knowledge of network technologies requiredi365 (Formerly Evault), A Seagate Company

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  8x8, Inc.

  Jan 2010 - Jan 2012

  Establish internal and external documentation, procedures, and protocolsDiagnose bugs and identify areas of interface improvementAssist customers with cloud server administration ( Xen and VMware, Firewalls ) and DNS servicesTraining of new agents (Cloud and VoIP) Assist customers with VoiP phone service.Started as Technical Installation Lead (TIL)

  • Cloud Hosting Customer Support, Documentation, and QA

    Jan 2012 - Jan 2012

  • Customer Retention Specialist

    Jan 2010 - Jan 2012
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  Consolidated Engineering Labs

  Jan 2013 - Jan 2016

  Document Analyst

  Document processing of inspection reports. Assisted IT with implementation and QA of Filemaker-based reporting system. Image scanning and touch-up.Full-time, then switched to part-time (at my request).

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  Magic Scroll Telepromting, Inc

  Jan 2021 - Jan 2023

  Teleprompt Operator

  As a Teleprompt operator for a long-established firm, I work with Talent and Crews to produce high-quality performances of scripted material.- Work with Film/Video Crews to ensure the smoothest and most efficient possible production. This requires the ability to immediately work with already-established crews with minimal disruption.- Setup prompting system onsite as smoothly as possible.- Enter in scripts to the system, formatting (without alteration to the wording) from a prose format to a more performance-readable layout. Also add in any stage directions as given by the on-set Director.- Work with Talent to ensure a smooth and clear delivery of the material. At the direction and discretion of the on-set Director, interaction can be anywhere from minimal to offering instructive feedback and professional encouragement.- Many productions only need prompting for part of the filming/performance, so I have to be able to breakdown and vacate efficiently without interfering with subsequent work. Show less