Ibrahim Salem

Experience

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  Orange Business Services

  Jul 2019 - Aug 2019

  Technical Support Intern

  • Reviewed tickets from customers to either solve internally or through technical team.• Back seated at the software customer service department.

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  MHI Trading & Contracting

  Oct 2021 - Feb 2022

  System Engineer

  • Programmed different control panels of products available.• Arranged meetings with clients where different products were introduced according to what is most suitable and compatible for them.

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  Instabug

  Apr 2022 - Jul 2022

  Customer Happiness Engineer

  • Demonstrated strong communication skills in assisting customers via email, video call and live chat to resolve software issues.• Diagnosed and troubleshooted software problems, implementing solutions to ensure customer satisfaction.• Collaborated with cross-functional teams to resolve complex technical issues.• Analyzed customer feedback and compiled reports to provide insights for product improvement and customer satisfaction enhancement.

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  VMware

  Jul 2022 - Apr 2024

  Cloud Automation Developer

  • Designed, developed, and maintained infrastructure as a code template using toolssuch as Bamboo to automate the provisioning of cloud resources.• Implemented and managed configuration management tools (SaltStack) toautomate the setup and maintenance of a large group of servers.• Established and maintained CI/CD pipelines for automated testing, integration, anddeployment of applications in cloud environments using Bamboo.• Demonstrated expertise in working with cloud platforms such as VrealizeOrchestrator and Vrealize Automation.• Maintained comprehensive documentation for automation processes, ensuring clarityfor team members and facilitating knowledge transfer.• Communicated effectively with team members and stakeholders to gatherrequirements and provide updates on automation progress.• VMware Certified Professional - Data Center Virtualization 2023. Show less

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  Instabug

  Jul 2024 - now

  Enterprise Technical Support