ANGELA DSOUZA

About me

Royal Bank of Scotland (RBS) (October 2013 – April 2016) Managing Business at the level of PMO Lead. PRINCE2® certified. TALK TALK PLC : (Oct 2012 – Sept 2013) - Telecom Managing business at the level of Engagement Lead - BPO Manager. Citibank India (April 2004 – Sept 2012 – Banking & Financial Services Managing business at the level of a Service Delivery Manager with a team strength of 70+ within TCS and approx. 50+ at the Vendor site (Third Party level). Managed Credit Card collections for write off delinquent customers specifically high value base of VIP, Citi Gold, Corporate and Sensitive customer’s. Worked on specific CEO & RBI escalations with proper root cause analysis to avoid future occurrence. Driving Operational Excellence which includes training penetration with the trainers and coaching the team accordingly. Additionally, was the Relationship Manager for one of the Third Parties under TCS which included managing, hiring & training related requirements. Ensuring RBI Certification of all employees and per collection guidelines laid by RBI.