Jerim Oselu

Experience

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  Barclays Investment Bank

  Aug 2007 - Feb 2008

  Direct Sales Representative

  During my time as a Direct Sales Representative at Barclays Bank Kenya, I played a vital role in facilitating loan facilities for our clients. Conducting comprehensive financial assessments, I meticulously evaluated client eligibility for loans and prepared detailed appraisal reports to aid in informed lending decisions. This involved analyzing various financial factors to determine the suitability of loan facilities for each client's unique circumstances.One of my key responsibilities was to ensure prompt and efficient loan disbursement processes. I closely monitored timelines and actively managed the disbursement process to enhance customer satisfaction through superior service delivery. By maintaining efficient procedures and timely communication with clients, I ensured that loan disbursements were carried out smoothly and in accordance with their expectations.Overall, my role as a Direct Sales Representative at Barclays Bank Kenya was centered on providing excellent service to our clients while facilitating their financial needs through effective loan facilitation processes. Show less

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  Equity Bank Limited

  Feb 2008 - Sept 2011

  Relationship Manager

  During my tenure as a Relationship Manager at Equity Bank, I served as a regional representative for the Head of Agribusiness, overseeing strategic initiatives and ensuring alignment with corporate objectives. Managing agricultural lending operations across 10 branches within the Nyanza Region, I enhanced financial product offerings and customer service, guaranteeing skilled agricultural lending officers were present to meet operational needs and client expectations.I diligently monitored and controlled the agricultural loan portfolio for the region, ensuring an optimal balance between loan size and risk quality. Regular branch visits were conducted to implement and reinforce the Agribusiness Sector's policies and strategic approaches, fostering uniformity in service delivery.With a regional agricultural loan portfolio valued at Kshs. 1 billion, I focused on growth sustainability and maintaining high-quality loans, leading a team of over 30 Agribusiness officers to ensure effective supervision, professional development, and achievement of regional targets.Conducting comprehensive financial assessments for client eligibility on loan facilities, I ensured meticulous follow-up post-disbursement to facilitate smooth financial transactions and client satisfaction. Notably, I successfully expanded the agriculture loan portfolio, achieving a milestone of Kshs. 200 million, contributing significantly to the branch's financial growth and sustainability.As the leader of the Agricultural Lending department, I oversaw all operational, strategic, and administrative functions to ensure the delivery of superior financial services tailored to the agricultural sector. Additionally, I executed strategic client field visits to understand firsthand the agricultural practices and financial needs of clients, enabling the provision of customized financial solutions and fostering strong client relationships. Show less

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  Equity Bank Rwanda

  Sept 2011 - Jan 2016

  Credit Relationship Manager

  During my tenure as a Credit Relationship Manager at Equity Bank Rwanda Ltd, I played a pivotal role in managing credit relationships while ensuring strict adherence to internal and statutory guidelines. Collaborating closely with clients, I facilitated the management of foreign exchange needs and actively engaged in trading activities to generate revenue.Leading the loan appraisal, approval, and disbursement processes, I maintained a high-quality loan portfolio, emphasizing thorough risk analysis and promoting financial literacy among clients. Additionally, I established the Equity Bank Rwanda Credit Department and spearheaded the development of the Agribusiness Department, contributing to the expansion of our service offerings and support for key sectors within the Rwandan economy.My responsibilities included conducting comprehensive loan assessments, championing Client Relationship Management initiatives, and ensuring strict compliance with all internal and regulatory banking policies and procedures at the branch level. I also led diligent loan follow-up and recovery strategies, overseeing a team of Credit Officers to promote a culture of excellence and continuous improvement.Moreover, I upheld unparalleled customer advocacy and retention through the delivery of exceptional service across all client interactions, swiftly addressing and resolving customer complaints and issues to ensure satisfaction and loyalty. Additionally, I drove the marketing and promotion of bank products, notably pioneering the implementation of Agency Banking within the branch.In the absence of the branch manager, I assumed leadership responsibilities, guiding and directing banking operations to ensure seamless daily reconciliation of banking records and efficient Vault and Cash Management processes. Show less

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  Little

  Oct 2016 - Sept 2019

  Corporate Account Manager

  As a Corporate Account Manager at Little Ltd, I spearheaded the recruitment of new corporate clients, strategically managing their portfolios and driving significant revenue growth for the company. Cultivating and nurturing relationships with key stakeholders was central to my role, where I prepared comprehensive sales reports and ensured high levels of customer satisfaction through personalized service.Implementing effective customer dispute resolution systems was crucial in maintaining positive client relationships, and I collaborated seamlessly with cross-functional teams to deliver exceptional service standards. Additionally, I played a pivotal role in signing major corporate clients, showcasing my ability to identify and capitalize on business opportunities. Managing credit card services for corporate accounts further underscored my commitment to providing tailored solutions to meet client needs.In summary, my tenure as a Corporate Account Manager was characterized by strategic thinking, relationship management, and a relentless drive for customer satisfaction, all of which contributed to the success and growth of Little Ltd. Show less

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  MARAMOJA transport

  Oct 2019 - Jul 2020

  Business Development Manager

  During my tenure as the Corporate Business Development Manager at MaraMoja Transport Ltd, I played a pivotal role in driving business growth and fostering strategic partnerships. I recruited and onboarded new corporate clients, establishing strong relationships with key account managers. Managing corporate portfolios, I identified growth opportunities and ensured client satisfaction through personalized service and effective communication.Facilitating commercial events was integral to my role, where I collaborated closely with sales and marketing teams to achieve our business objectives. One of my notable achievements was successfully onboarding major corporate clients, including KCB, Techno Brain, and Ecobank, to the MaraMoja platform. Through targeted efforts and a client-centric approach, I contributed to the expansion of our client base and the enhancement of our service offerings.In summary, my role as the Corporate Business Development Manager was characterized by strategic thinking, relationship-building, and a commitment to driving business success through innovative solutions and exceptional service delivery. Show less

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  Hava

  Jul 2020 - Oct 2020

  Corporate Sales and Marketing Manager

  During my tenure as the Corporate Sales and Marketing Manager at Havanet Limited, I played a pivotal role in driving the company's success through strategic initiatives and operational excellence. I led the strategic establishment of operational frameworks and infrastructure for the HAVA cab hailing systems, ensuring seamless functionality and adherence to industry standards.My responsibilities extended to all aspects of staff recruitment and deployment, where I meticulously selected top-tier talent to drive organizational success and operational excellence. I directed efforts to optimize corporate portfolios for assigned clients, executing comprehensive business development strategies to foster client retention and cultivate new revenue streams.One of my notable achievements was spearheading the conceptualization and implementation of a cutting-edge Corporate Rides Platform. Leveraging innovative technologies, we enhanced user experience and maximized operational efficiency, solidifying our position as a leader in the industry.Additionally, I implemented robust debt collection protocols tailored to corporate clients, ensuring timely and effective resolution of outstanding balances while safeguarding client relationships. I also established and meticulously managed a customer care and support infrastructure, including a dedicated Call Centre, to deliver unparalleled service and support to clients and stakeholders.Moreover, I engineered and implemented comprehensive dispute resolution mechanisms for drivers and riders, prioritizing swift resolution and maintaining high levels of customer satisfaction. Collaborating seamlessly with cross-functional teams, including Sales and Marketing, we exceeded sales quotas, drove business growth, and solidified Havanet Limited's market presence and competitive edge. Show less

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  Family Bank Ltd

  Jan 2021 - now

  Relationship Manager

  As a Relationship Manager at Family Bank Limited, I play a pivotal role in driving the success of our clients and the bank alike. At the helm of credit operations as the Head of Branch Credit, I oversee a substantial SME loan book, valued at Kes. 2.65BN. My responsibilities encompass providing extensive support to loan and credit customers, ensuring seamless loan recovery and collection processes.Leading a dedicated team of credit staff, I am committed to fostering their growth and performance within the branch. I understand the importance of nurturing talent and guiding them towards excellence in their roles.Building and nurturing relationships with our corporate and SME clients is at the core of my responsibilities. I serve as the primary point of contact and accounts manager, ensuring that their financial needs are met with precision and care. Through strategic initiatives, I champion sales and marketing efforts, driving both deposit and loan growth while maintaining strict compliance with regulatory standards.Moreover, I spearhead the management of digital financial services, including Lipa Na Mpesa and POS solutions. By leveraging these technologies, I enhance the overall customer experience and service delivery, ensuring that our clients receive seamless and efficient banking solutions.In essence, my role as a Relationship Manager is multifaceted, requiring a blend of strategic thinking, relationship management, and operational excellence. I am deeply committed to delivering exceptional value to both our clients and Family Bank Limited, driving mutual growth and success. Show less