Benjamin Ryan ARR Perez

Experience

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  CKE Restaurants, Inc.

  Apr 2015 - Aug 2015

  Cashier

  - Provided excellent customer service and interaction- Handled cash and credit/debit transactions responsibly- Reset drawer balance at the end of every shift- Restocked items and prepared food (including desserts and salads)

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  San Jose State University

  Oct 2015 - Jul 2020

  Worked with the Networking Services subdivision of the Information Technology department to complete annual audits of data closets throughout campus and update cut sheets to keep infrastructure plans up-to-date.- Patch networking equipment in 85+ telecom closets and data centers for the entire campus- Sorted inventory of network equipment and reset devices to default settings- Conduct maintenance and diagnostics of networking closets:→ Audited IDF server rooms and updated department records→ Resolve physical layer issues→ Organize and label patch equipment and cabling→ Maintain stock of tools and supplies within each closet Show less Assisted the University Personnel department by contributing efforts to complete various tasks around the department.- Provided on-boarding training for incoming co-workers- Hosted training orientations with staff to be familiarized with OnBase- Scanned and exported employee payroll, personnel, and benefits documents onto the department’s network storage- Completed special projects upon request (i.e. creating signs, organizing storage rooms, developing/revising procedures, creating spreadsheets, volunteering at events)- Procure new hire orientation packets for new faculty, staff, and student employees- Delivered sensitive intercampus mail and packages- Covered the reception desk and provided customer service:→ Answered phone calls and forwarded customers to the appropriate representatives → Provided orientations for new hire employees and ensured sign-in documents were filled out correctly→ Distributed payroll warrants and daily checks to departments→ Issued university identification cards Show less

  • Student Assistant (Information Technology - Networking Services)

    Jul 2019 - Jul 2020

  • Student Assistant (University Personnel / Human Resources)

    Oct 2015 - Jul 2019
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  Murphy, McKay & Associates

  Jul 2020 - Feb 2021

  IT Relocation Technican

  - Perform disconnect and reconnect functions of workstations for clients- Verify duties with QA inspections through labeling, bagging, and documentation- Catalog assets as requested by clients

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  Silva IT Pros, Inc.

  Feb 2021 - now

  IT Support Engineer

  Provide in-person and remote technical support to various clients throughout the Bay Area.- Execute hardware and software installations, configurations, and updates per client needs- Implement measures to increase the quality of life and security stability for back-end systems- Assist with onboarding/offboarding activities and managed client accounts, computers, and other services- Develop documentation for client services, setups, and other common activities- Perform other miscellaneous tasks as requested Show less