Alan Philip

Experience

• 

  Global Advanced Systems Integration Inc

  Feb 2011 - Feb 2011

  Technical Support

  • Provided technical support for Wells Fargo / Wachovia rollout merger.• Troubleshoot hardware issues and concerns. To include Panini check scanner and Verifone credit card machine.• User testing to ensure PC’s are functioning as required.• Perform any necessary cable management and work with the site to re-test any impacted equipment

• 

  DSCI

  Sept 2011 - Dec 2014

  Jr.IT technician

  -Provide remote and onsite support services (installation, configuration, maintenance, troubleshooting) for laptops, desktops, peripherals (printers, faxes), email systems, communications systems, collaboration servers, application servers and administrative systems.-Provide support for both Windows and Linux / Unix based systems. -Ensure all antivirus software is up to date and operating properly. Apply security and related patches to servers and workstations. -Connect systems to LAN and ensure IP communications and troubleshoot LAN related connectivity issues. - Create and administer user accounts, user security and access to email, ftp and web services and other Corporate resources. Show less

• 

  Bristol-Myers Squibb

  Apr 2015 - Dec 2017

  Site Support Specialist
• 

  The Derm Group

  Dec 2017 - Sept 2021

  Senior IT Field Technician