Alan Philip

Alan Philip

Technical Support

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location of Alan PhilipBelle Mead, New Jersey, United States

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  • Timeline

  • About me

    Senior IT Field Technician at The Derm Group

  • Education

    • Devry university North Bruswick

      2013 - 2015
      Bachelor's Degree Computer networking and communications managment Junior
    • Anthem Institute

      2010 - 2011
      Diploma Computer Networking and Security
    • Raritan Valley Community College

      2006 - 2011
      Associates Web developer
  • Experience

    • Global Advanced Systems Integration Inc

      Feb 2011 - Feb 2011
      Technical Support

      • Provided technical support for Wells Fargo / Wachovia rollout merger.• Troubleshoot hardware issues and concerns. To include Panini check scanner and Verifone credit card machine.• User testing to ensure PC’s are functioning as required.• Perform any necessary cable management and work with the site to re-test any impacted equipment

    • DSCI

      Sept 2011 - Dec 2014
      Jr.IT technician

      -Provide remote and onsite support services (installation, configuration, maintenance, troubleshooting) for laptops, desktops, peripherals (printers, faxes), email systems, communications systems, collaboration servers, application servers and administrative systems.-Provide support for both Windows and Linux / Unix based systems. -Ensure all antivirus software is up to date and operating properly. Apply security and related patches to servers and workstations. -Connect systems to LAN and ensure IP communications and troubleshoot LAN related connectivity issues. - Create and administer user accounts, user security and access to email, ftp and web services and other Corporate resources. Show less

    • Bristol-Myers Squibb

      Apr 2015 - Dec 2017
      Site Support Specialist
    • The Derm Group

      Dec 2017 - Sept 2021
      Senior IT Field Technician
  • Licenses & Certifications

    • A+

      CompTIA
      Mar 2011