Stuart Clapp

Experience

• 

  Steak n Shake

  Apr 2007 - Aug 2010

  Production Trainer

  As a Trainer and Assistant Manager, I trained new employees, performed new employee orientations, worked all production stations. I managed shifts and handle cash transactions. I also ensured customer service, solve problems and customer complaints.

• 

  Aquinas College

  May 2009 - Dec 2011

  As the Technical Services assistant, I developed and implemented library preservation and cleaning policy and procedures. I also completed other tasks, including book discarding, intake, and repair. As the Resident Assistant, I supervised students, reported to college administration, participated in the college's retention committee, and multiple hiring boards. I developed over 30 residential, diversity, and academic programs, some that continue to run today. I received Received Campus Collaboration Award and Health and Wellness Program of the Year.

  • Grace Hauenstein Library Technical Services Assistant

    Feb 2009 - Dec 2011

  • Resident Assistant

    May 2009 - May 2011
• 

  Self-Employed

  Jan 2010 - now

  Freelance Writer

  As a Freelance Writer, I support clients with editing, writing, and document creation services of all sorts. I edit manuscripts for academic and creative works. I have led and acted as an author for large scale psychology research project (2010 – 2016) and developed manuscripts for academic publication, psychological surveys and instruments, as well as marketing materials. For commissioned projects and my own interests, I develop creative writing for publication and sale. I have co-written three academic articles published in peer-reviewed scholarly journals as a 2nd author. I have also authored and co-written several creative pieces that are currently in distribution or were previously published. I also generate high-quality resumes, curriculum vitaes, cover letters, and LinkedIn profiles. Show less

• 

  Brain Trauma Recovery Institute / Disability Resolution Services

  May 2011 - Aug 2012

  Contractor

  As an assistant and intern, I supported ground-breaking research and co-presented research. I conducted labor market surveys and aided in client job placement. I also developed several documents and instruments to aid in US Dept. of Labor case work. Lastly, I aided the therapist and patients in therapy.

• 

  Hope Network

  Feb 2012 - Sept 2012

  Resident Advocate

  As a Resident Advocate, I supervised and monitored clients. I aided clients in day-to-day activities. I also administered medications and report on clients and aided in case management. Additionally, conducted activities and develop programs for clients.

• 

  Forest View Hospital

  Aug 2012 - Jan 2013

  Mental Health Worker

  As a Mental Health Worker, I supervised and monitored patients. I aided patients in day-to-day activities and assessed clients functioning and treatment progress. In addition supporting nursing staff I also reported on clients. I provided case management and conducted activities and develop programs for clients.

• 

  Arbor Circle

  Nov 2012 - Oct 2013

  Residential Crisis Counselor

  As a Residential Crisis Counselor, I assessed and performed intake for new clients. I developed programs and activities for clients. Regularly, I managed crises and respond to emergencies. I monitored and supervised clients to ensure safety, client satisfaction, and completion of therapy goals. Additionally, I performed case management of up to 15 clients. I also created new programs and program evaluations.

• 

  Michigan Dept. of Corrections

  Oct 2013 - Jul 2014

  Corrections Officer

  As a Certified Corrections Officer, I supervised, secured, and ensured the safety of Michigan Reformatory's inmate population. To ensure safety and fair treatment, I complied with all policies and procedures set by MDOC and the Michigan State Police. I monitored and advocated for special populations with sensitivity. I conducted crisis management and de-escalation of human conflicts. Additionally, I responded to all emergencies, wrote detailed incident reports daily, and disciplined inmates as needed. Show less

• 

  Restaurant Partners, Inc and 4GR8Food Brands

  Aug 2014 - Sept 2016

  As the restaurant's KM, I trained and supervised production and service employees. I performed new employee orientations and assisted in the hiring process. I managed inventory control, completed product orders, and was responsible for vendor management. To ensure food safety, I followed all ServSafe and MI health standards and enforced all standards set. I motivated staff and ensured customer satisfaction. Additionally, I aided in several new restaurant openings and led production training for new management. Show less

  • Manager

    Jan 2015 - Sept 2016

  • Assistant Kitchen Manager

    Aug 2014 - Jan 2015
• 

  Corix Utilities

  Jan 2015 - Jan 2016

  Contractor

  As a Meter Technician, I performed contracted tasks for Consumers Energy. I supported operations and production; specialized in electric and natural gas meter installations, maintenance, and upgrades. To drive operations, I also trained new employees and supported team efforts. I also provided superior customer service to clients.

• 

  American Income Life Insurance Company

  Jan 2015 - Mar 2015

  Agent

  To become an Agent, I obtained Resident Producer (MI) License for Health and Life. I conducted cold calls, visited customers and leads, and sold life and health insurance policies. While working for American Income, I mastered all scripted sales pitches and presentations.

• 

  Talent Inc.

  Jul 2016 - Apr 2022

  Elite Writer

  As a writer, I create resumes, cover letters, CVs, and related employment documents for customers. I maintain high-levels of professional communication with clients and build relationships with clients who need on-going support. My work also consistently meets deadlines and high-quality expectations, and helps get my clients in front of potential employers.

• 

  Chili's

  Oct 2016 - Feb 2018

  Manager

  As the Manager, I led team members through routine operations. I worked with my team to develop strategic marketing plans to build sales. I facilitated hiring, interviewing, and all onboarding for all employees. I ensured that all restaurant functions comply 100% with all regulations and policies. To spread brand awareness, I facilitated and organized community outreach efforts and events and acted as a liaison between the business and local non-profits. Among my responsibilities was coding and processing accounts payable invoices, managing inventory and vendors, and conducting sales and labor forecasting. I also conduct ProForma analyses and generated forecasts as well as conducted P&L management and forecasting. Show less

• 

  Brann's Steakhouse & Grille

  Feb 2018 - Nov 2018

  General Manager

  As the General Manager, I oversaw all restaurant operations and activity. I led team members through all production and service while ensuring that guests’ experiences met standards. I developed strategies to maximize sales, increase efficiency, and managed the restaurant’s finances. I collaborated with the marketing team to promote new menu items and campaigns. I managed inventory and purchasing. Additionally, I tracked and analyzed trends in sales and restaurant performance.

• 

  ConsumerAffairs

  Dec 2018 - Jan 2020

  Contributing Writer

  Research topics and businesses within the Mid-Michigan and Greater Lansing area including extensive evaluation of company reviews, products and services offered, discounts and pricing, and relevance to the region. Develop business articles specific to region to support customers in choosing products and services. Published dozens of articles.

• 

  Coetic HR

  Jul 2019 - Apr 2022

  Copywriter and Content Strategist

  As a Copywriter and Content Strategist, my role ranges from content development ranging from marketing and branding material to technical documentation needed for projects. I collaborate with teams and the company leadership to create strategies for all types of content. To support the brand's image and awareness, I create content for the company's website and customer-facing media that aligns with the company's philosophy while attracting new clients. I work with cross-functional teams to develop content for software applications and accompanying product materials. I also have to research topics and subject matter specific to client needs . Show less

• 

  MRM

  Apr 2022 - now

  Copywriter