Scott J. Smith

Experience

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  Clay County YMCA

  Mar 1990 - Sept 1994

  Aquatics Director

  Manage aquatics staff, facility and programs, including hiring, scheduling, training, budget and payroll

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  DHL

  Oct 1994 - May 1998

  Courier Guard

  Careful transportation and processing of domestic and international time sensitive packages

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  Scott J. Smith

  Jan 1995 - now

  Actor (Film, Television, Voiceover, Commercial, Stage)

  For a current headshot, resume and demo reel, please visit the actor's website at http://www.ScottJSmith.com

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  Zurich Insurance Services, Inc.

  May 1998 - Dec 2007

  Technology Analyst

  Manage a team of eight to twelve technology support specialistsAct as liaison to business partners and programming teams; Inbound and outbound phone, email and trouble ticket support for agencies, field office and home office partner groupsPrepare and maintain training manual, materials, knowledge base documents, newsletters and other communicationsFacilitate monthly team meetings, one on one training, classroom training (local and abroad) and Internet based seminarsTrack and record progress of the teams and individuals productivity based on service level agreementsCoordinate with associated business units and partners groups to develop new products, services and systemsCoordinate with other help desk groups using a variety of reporting methods to ensure prompt responses to the customerMaintain personnel records including payroll, disciplinary action, performance reviews and PTOMentor, motivate and coach employees and conduct regular performance evaluationsTechnology Analyst Achievements:Worked directly with CEO of Zurich North America on three National field meeting presentationsRecognized for perfect attendance five years, for achievements in developing training systems, and for developing and maintaining the bi-weekly publication Tech TipsParticipated in the organization's strategic planning meetingPrepared a task analysis of each position within the technology support departmentCreated e-commerce materials for Z-Transfer small business projectCoordinated evaluation of replacement help desk ticket software candidatesCompleted Main Event Management ModelNetics, Growing Our Leaders, and Financial Responsibility coursesDeveloped productivity reporting database in Microsoft Access, adopted department-wide (over 200 employees)Provided training materials and instruction to Zurich Canada consultants in the Z-Can Small Business project Show less

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  Murder Mystery Players Inc.

  Jul 2000 - Jun 2009

  Artistic Director

  Audition (interview) and cast (hire) performers for 5-7 shows per season.Conduct rehearsals and host performances.Report to Vice President of Operations at the company's home office in Dallas, Texas.Manage and track local company's expenses and submit reports on a regular basis.Maintain relationships with publicity outlets and send press releases for each new production.Develop business relationships with new and existing clients seeking private performances.Coordinate public performances with business partner Dave and Buster's Restaurant.Develop, implement, and train talent on new product lines.Provide regular performance reviews (notes) and guidance to performers.Invoice clients, collect payments, submit payroll reports and distribute cast member checks.Purchase, store and maintain show properties, costumes and other materials.Develop and distribute marketing materials, including brochures, flyers, videos, email newsletters, website, and social network presence. Show less

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  Airline Transport Professionals

  Jan 2008 - May 2009

  Financial Aid Support

  Review applications for career training loans, and determine the most appropriate loan programs availableCounsel applicants on improving credit rating, obtaining co-borrowers and working directly with the lenderQualify prospective flight training students through inbound and outbound phone calls, and respond to email inquiriesCollect funds for programs, update the receipt-tracking database, and contact training centers about overdue paymentsProvide administrative support for the admissions staff and program managers Show less

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  Your Webmage

  Jun 2009 - Jun 2012

  Web Mage

  Independent contractor website design.Initial set-up, updates and maintenance plans available.Blogs and Social Network Presence creation.Social Networks for Business consultation and training.e-Commerce and e-Marketing Solutions.Search Engine Optimization (SEO).Primary market: Small Businesses and Non-Profit Organzations in Northeast Florida

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  Florida State College at Jacksonville

  May 2011 - Jun 2012

  Program Coordinator

  Determined student eligibility for programs in energy efficiency trades, and applied grant funding to tuition.Reviewed applications, documentation and test scores to confirm student eligibility for admission and grant funding.Maintained contact with prospective students and guided them through the application and enrollment process.Reviewed office processes, made work-flow recommendations and developed tracking documents and reports.

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  Historic Tours of America

  Mar 2016 - now

  Driver

  Provide transportation and narrated history of the city on a regular schedule.